Datto outage, September 2026: Datto Endpoint Backup for PC - Cloud Siris 299242 - Degraded Cloud Operations

Datto reported and resolved an incident: Datto Endpoint Backup for PC - Cloud Siris 299242 - Degraded Cloud Operations. It lasted 43.3 hours.

Resolved

From Datto's official status page, in their words.

What happened

Started
Resolved
Duration
43.3 hours
Impact
minor
Affected
Backup, Verification, Recovery

Why it happened

Datto has not given a cause in its updates. We never guess one.

This incident on the Datto status page

Timeline

Newest first. From Datto's official status page, in their words.

  1. resolved

    This incident has been resolved.

  2. monitoring

    A fix has been implemented and we are monitoring the results.

  3. investigating

    We are aware of a problem where Datto Endpoint Backup for PC users paired to Cloud Device 299242 can experience degraded backup and recovery performance. The Kaseya Engineering Team is currently investigating the issue and working towards a resolution. Should you need any additional questions or require assistance, please contact our support team at https://helpdesk.kaseya.com/hc/en-gb#/contact Subscribe to the Kaseya Status Page for up-to-date information at https://status.kaseya.com/

What this means for a business (and what to check now)

  • Retry anything that failed during the 43.3 hours.
  • Enter any payments, bookings or jobs you took another way.
  • If a deadline fell inside the window, keep this page as your record of the outage.

The full guide: what to do when a service you rely on is down

Other Datto incidents

Hear about the next Datto incident as it starts

Free email alerts when the official status changes, with what to do while it is down.

Watch Datto