Datto outage, October 2026: Datto SaaS Protection - Backup Performance Degradation For Customers Hosted On Pod 'aue2-saas-p2'

Datto reported and resolved an incident: Datto SaaS Protection - Backup Performance Degradation For Customers Hosted On Pod 'aue2-saas-p2'. It lasted 6.3 hours.

Resolved

From Datto's official status page, in their words.

What happened

Started
Resolved
Duration
6.3 hours
Impact
minor
Affected
SaaS Protection Backups

Why it happened

Datto has not given a cause in its updates. We never guess one.

This incident on the Datto status page

Timeline

Newest first. From Datto's official status page, in their words.

  1. resolved

    This incident has been resolved.

  2. monitoring

    Our R&D team has implemented changes to address the issue and backup success rate metrics for customers hosted on pod 'aue2-saas-p2' have returned to normal levels. We are monitoring for any other issues.

  3. identified

    We are aware of a problem where customers hosted on pod 'aue2-saas-p2' are experiencing backup performance degradation affecting M365 and Google Workspace services. The Kaseya Engineering Team has identified the issue and are actively working to resolve it. Should you have any additional questions or require assistance, please contact our support team at https://helpdesk.kaseya.com/hc/en-gb#/contact Subscribe to the Kaseya Status Page for up-to-date information at https://status.kaseya.com/

What this means for a business (and what to check now)

  • Retry anything that failed during the 6.3 hours.
  • Enter any payments, bookings or jobs you took another way.
  • If a deadline fell inside the window, keep this page as your record of the outage.

The full guide: what to do when a service you rely on is down

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