Datto outage, September 2026: ConnectBooster - Intermittent Sync and Access issues
Datto reported and resolved an incident: ConnectBooster - Intermittent Sync and Access issues. It lasted 7.4 hours.
OKResolved
From Datto's official status page, in their words.
What happened
- Started
- Resolved
- Duration
- 7.4 hours
- Impact
- major
- Affected
- Portal
Why it happened
Datto has not given a cause in its updates. We never guess one.
Timeline
Newest first. From Datto's official status page, in their words.
- resolved
This incident has been resolved.
- monitoring
A fix has been implemented and we are monitoring the results.
- identified
We are aware of a problem where some users are experiencing intermittent sync and access issues within their ConnectBooster portals. The Kaseya Engineering Team have Identified the issue are are working on a fix. Should you need any additional questions or require assistance, please contact our support team at https://helpdesk.kaseya.com/hc/en-gb#/contact Subscribe to the Kaseya Status Page for up-to-date information at https://status.kaseya.com/
What this means for a business (and what to check now)
- Retry anything that failed during the 7.4 hours.
- Enter any payments, bookings or jobs you took another way.
- If a deadline fell inside the window, keep this page as your record of the outage.
The full guide: what to do when a service you rely on is down
Other Datto incidents
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- Scheduled Infrastructure Maintenance – US-East Region, maintenance scheduled
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