Datto maintenance, November 2026: Datto RMM - Merlot (EU2) - 15.2.0 Release

Datto is reporting planned maintenance: Datto RMM - Merlot (EU2) - 15.2.0 Release. It is still open.

Working normally

From Datto's official status page, in their words.

What happened

Started
Status
scheduled
Duration
24.3 hours so far
Impact
maintenance
Affected
Merlot (EU2)
Window
11 Nov 2026, 5:30 am to 11 Nov 2026, 9:30 am

Why it happened

Datto has not given a cause yet. We never guess one.

This incident on the Datto status page

Timeline

Newest first. From Datto's official status page, in their words.

  1. scheduled

    We are excited to announce the Datto RMM 15.2.0 Release. Please Note: This release includes updates to both the Platform and Agent features, so partners should expect agent disconnections and, in some cases, devices temporarily going offline during the maintenance window. For full details, the Datto RMM 15.2.0 Release Notes are available on the following link: https://rmm.datto.com/help/en/Content/0HOME/ReleaseNotes/2026/ReleaseNotesDattoRMMv15.2.0.htm Should you have any questions or require assistance, please contact our support team at https://helpdesk.kaseya.com/hc/en-gb#/contact

What this means for a business

  • Do not turn off two-factor or password tools to get around it.
  • Use the recovery codes you printed when you set it up.
  • If staff cannot sign in, wait for the vendor rather than resetting everyone's passwords.

The full guide: what to do when a service you rely on is down

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