Zoom outage, September 2026: Service Degradation Affecting Zoom Phone Audio in Japan
Zoom reported and resolved an incident: Service Degradation Affecting Zoom Phone Audio in Japan. It lasted 13 minutes.
OKResolved
From Zoom's official status page, in their words.
What happened
- Started
- Resolved
- Duration
- 13 minutes
- Impact
- none
- Affected
- Zoom Phone
- Investigating
- Identifiednot posted
- Monitoring
- Resolved
Why it happened
Zoom has not given a cause in its updates. We never guess one.
How it was resolved
This incident has been resolved and the affected services have been restored.
Timeline
Oldest first, from the first notice to the resolution. From Zoom's official status page, in their words.
- monitoring
On September 04, between 02:54 AM UTC to 03:04 AM UTC, subset of users in Japan might have experienced Zoom Phone audio degradation due to an issue with our vendor. Our team will continue to monitor the situation closely and keep you informed of any further developments.
- resolved
This incident has been resolved and the affected services have been restored.
What this means for a business (and what to check now)
- Retry anything that failed during the 13 minutes.
- Enter any payments, bookings or jobs you took another way.
- If a deadline fell inside the window, keep this page as your record of the outage.
The full guide: what to do when a service you rely on is down
Other Zoom incidents
- Service Degradation Affecting Outbound MMS Services in the US region, resolved after 7.9 hours
- Zoom Phone Maintenance: EU02 - FRA4 Data Center: November 30, 2026, maintenance scheduled
- Zoom Phone India Maintenance (Mumbai) : December 04, 2026, maintenance scheduled
- Zoom Phone India Maintenance (Hyderabad Data Center): November 20, 2026, maintenance scheduled
- Zoom FileServer Release: November 03, 2026 (No Operational Impact), maintenance in progress
Hear about the next Zoom incident as it starts
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