Zoom outage, November 2026: Service Degradation Affecting Outbound MMS Services in the US region

Zoom reported and resolved an incident: Service Degradation Affecting Outbound MMS Services in the US region. It lasted 7.9 hours.

Resolved

From Zoom's official status page, in their words.

What happened

Started
Resolved
Duration
7.9 hours
Impact
minor
Affected
SMS/MMS (Inbound/Outbound)
  1. Investigating
  2. Identified
  3. Monitoring
  4. Resolved

Why it happened

Zoom has not given a cause in its updates. We never guess one.

How it was resolved

This incident has been resolved and the affected services have been restored.

Zoom's closing update

This incident on the Zoom status page

Timeline

Oldest first, from the first notice to the resolution. From Zoom's official status page, in their words.

  1. investigating

    We are currently investigating service degradation affecting outbound MMS Services for a subset of users in the US region. Our team is actively working to identify the impact and root cause. We will provide an update as soon as more information becomes available. We appreciate your patience as we work to resolve this issue.

  2. identified

    We have identified an issue with our underlying carrier in US region where a subset of users are experiencing issues with outbound MMS services. We are actively working with our carrier partner to resolve the issue. We will provide an update as soon as more information becomes available.

  3. identified

    We continue to work with our underlying carrier in the US region where a subset of users are experiencing issues with outbound MMS services. We will provide an update as soon as more information becomes available.

  4. identified

    We continue to work with our underlying carrier in the US region where a subset of users are experiencing issues with outbound MMS services. We will provide an update as soon as more information becomes available.

  5. monitoring

    The service degradation affecting outbound MMS Services for a subset of users in the US region has been successfully resolved. Our team will continue to monitor the situation closely and keep you informed of any further developments.

  6. resolved

    This incident has been resolved and the affected services have been restored.

What this means for a business (and what to check now)

  • Retry anything that failed during the 7.9 hours.
  • Enter any payments, bookings or jobs you took another way.
  • If a deadline fell inside the window, keep this page as your record of the outage.

The full guide: what to do when a service you rely on is down

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