Zoom outage, September 2026: Service Degradation Affecting Zoom Phone and Contact Center Audio in US Region

Zoom reported and resolved an incident: Service Degradation Affecting Zoom Phone and Contact Center Audio in US Region. It lasted 18 minutes.

Resolved

From Zoom's official status page, in their words.

What happened

Started
Resolved
Duration
18 minutes
Impact
none
Affected
Zoom Phone, Zoom Contact Center
  1. Investigating
  2. Identifiednot posted
  3. Monitoring
  4. Resolved

Why it happened

Zoom has not given a cause in its updates. We never guess one.

How it was resolved

This incident has been resolved and the affected services have been restored.

Zoom's closing update

This incident on the Zoom status page

Timeline

Oldest first, from the first notice to the resolution. From Zoom's official status page, in their words.

  1. monitoring

    On September 03, between 12:02 UTC to 12:17 UTC, subset of users might have experienced Zoom Phone and Contact Center audio degradation in US region. The issue has been successfully resolved. Our team will continue to monitor the situation closely and keep you informed of any further developments.

  2. resolved

    This incident has been resolved and the affected services have been restored.

What this means for a business (and what to check now)

  • Retry anything that failed during the 18 minutes.
  • Enter any payments, bookings or jobs you took another way.
  • If a deadline fell inside the window, keep this page as your record of the outage.

The full guide: what to do when a service you rely on is down

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