Zoom outage, September 2026: Service Degradation Affecting Email in Zoom Contact Center Services in North America
Zoom reported and resolved an incident: Service Degradation Affecting Email in Zoom Contact Center Services in North America. It lasted 9 minutes.
OKResolved
From Zoom's official status page, in their words.
What happened
- Started
- Resolved
- Duration
- 9 minutes
- Impact
- none
- Affected
- Zoom Contact Center, Email (Inbound/Outbound)
- Investigating
- Identifiednot posted
- Monitoring
- Resolved
Why it happened
Zoom has not given a cause in its updates. We never guess one.
How it was resolved
Zoom marked it resolved at 5 Sept 2026, 3:55 am without a written explanation of the fix.
Timeline
Oldest first, from the first notice to the resolution. From Zoom's official status page, in their words.
- monitoring
On 09/04/2026, Between 15:15 UTC to 16:10 UTC, A subset of users may have experienced issues with Email in Zoom Contact Center. This incident has been resolved and the affected services have been restored.
- resolved
This incident has been resolved.
What this means for a business (and what to check now)
- Retry anything that failed during the 9 minutes.
- Enter any payments, bookings or jobs you took another way.
- If a deadline fell inside the window, keep this page as your record of the outage.
The full guide: what to do when a service you rely on is down
Other Zoom incidents
- Service Degradation Affecting Outbound MMS Services in the US region, resolved after 7.9 hours
- Zoom Phone Maintenance: EU02 - FRA4 Data Center: November 30, 2026, maintenance scheduled
- Zoom Phone India Maintenance (Mumbai) : December 04, 2026, maintenance scheduled
- Zoom Phone India Maintenance (Hyderabad Data Center): November 20, 2026, maintenance scheduled
- Zoom FileServer Release: November 03, 2026 (No Operational Impact), maintenance in progress
Hear about the next Zoom incident as it starts
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