Zoom outage, October 2026: Service Degradation Affected Incoming and Outgoing Calls of Zoom Contact Center, Virtual Agents, Mail, Calendar, Meetings, Cloud Meeting Recordings, Webinars and Events
Zoom reported and resolved an incident: Service Degradation Affected Incoming and Outgoing Calls of Zoom Contact Center, Virtual Agents, Mail, Calendar, Meetings, Cloud Meeting Recordings, Webinars and Events. It lasted 1.8 hours.
OKResolved
From Zoom's official status page, in their words.
What happened
- Started
- Resolved
- Duration
- 1.8 hours
- Impact
- none
- Affected
- Zoom Meetings, Zoom Contact Center, Zoom Virtual Agent, Calendar, Zoom Contact Center, Voice Agent, Voice (Inbound/Outbound), Mail, Voice Agent, Zoom Events, Recording, Zoom Webinars Plus and Events
- Investigating
- Identifiednot posted
- Monitoring
- Resolved
Why it happened
Zoom has not given a cause in its updates. We never guess one.
How it was resolved
Zoom marked it resolved at 2 Oct 2026, 3:53 am without a written explanation of the fix.
Timeline
Oldest first, from the first notice to the resolution. From Zoom's official status page, in their words.
- monitoring
On 10/01/2026, Between 15:33 UTC to 15:37 UTC, a subset of users may have experienced service degradation affected incoming and outgoing calls of Zoom Contact Center, Virtual Agents, Mail, Calendar, Meetings, Cloud Meeting Recordings, Webinars and Events. This incident has been resolved and the affected services have been restored.
- monitoring
On 10/01/2026, Between 15:33 UTC to 15:37 UTC, a subset of users may have experienced service degradation affected incoming and outgoing calls of Zoom Contact Center, Virtual Agents, Mail, Calendar, Meetings, Cloud Meeting Recordings, Webinars and Events. This incident has been resolved and the affected services have been restored.
- resolved
This incident has been resolved.
What this means for a business (and what to check now)
- Retry anything that failed during the 1.8 hours.
- Enter any payments, bookings or jobs you took another way.
- If a deadline fell inside the window, keep this page as your record of the outage.
The full guide: what to do when a service you rely on is down
Other Zoom incidents
- Service Degradation Affecting Outbound MMS Services in the US region, resolved after 7.9 hours
- Zoom Phone Maintenance: EU02 - FRA4 Data Center: November 30, 2026, maintenance scheduled
- Zoom Phone India Maintenance (Mumbai) : December 04, 2026, maintenance scheduled
- Zoom Phone India Maintenance (Hyderabad Data Center): November 20, 2026, maintenance scheduled
- Zoom FileServer Release: November 03, 2026 (No Operational Impact), maintenance in progress
Hear about the next Zoom incident as it starts
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