Zoom Phone outage, September 2026: Service Degradation Affecting Zoom for Google Workspace add-on
Zoom Phone reported and resolved an incident: Service Degradation Affecting Zoom for Google Workspace add-on. It lasted 2 hours.
OKResolved
From Zoom Phone's official status page, in their words.
What happened
- Started
- Resolved
- Duration
- 2 hours
- Impact
- minor
- Affected
- Integrations/Calendar/Plug-In/Add-In
- Investigating
- Identifiednot posted
- Monitoring
- Resolved
Why it happened
Zoom Phone has not given a cause in its updates. We never guess one.
How it was resolved
This incident has been resolved and the affected services have been restored.
Timeline
Oldest first, from the first notice to the resolution. From Zoom Phone's official status page, in their words.
- investigating
We are currently investigating a service degradation for a subset of users using Zoom for Google Workspace add-on Our team is actively working to identify the impact and root cause. We will provide an update as soon as more information becomes available. We appreciate your patience as we work to resolve this issue.
- investigating
We continue to investigate the service degradation for a subset of users using Zoom for Google Workspace add-on. We will provide an update as soon as more information becomes available.
- monitoring
The issue affecting a subset of users using Zoom for Google Workspace add-on has been resolved. Our team will continue to monitor the situation closely and keep you informed of any further developments.
- resolved
This incident has been resolved and the affected services have been restored.
What this means for a business (and what to check now)
- Retry anything that failed during the 2 hours.
- Enter any payments, bookings or jobs you took another way.
- If a deadline fell inside the window, keep this page as your record of the outage.
The full guide: what to do when a service you rely on is down
Other Zoom Phone incidents
- Service Degradation Affecting Outbound MMS Services in the US region, resolved after 7.9 hours
- Zoom Phone Maintenance: EU02 - FRA4 Data Center: November 30, 2026, maintenance scheduled
- Zoom Phone India Maintenance (Mumbai) : December 04, 2026, maintenance scheduled
- Zoom Phone India Maintenance (Hyderabad Data Center): November 20, 2026, maintenance scheduled
- Zoom FileServer Release: November 03, 2026 (No Operational Impact), maintenance scheduled
Hear about the next Zoom Phone incident as it starts
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