Zoom Phone maintenance, October 2026: Zoom Conference Room Connector DNS Changes in Saudi Arabia Region: November 13, 2026 (No Operational Impact)
Zoom Phone is reporting planned maintenance: Zoom Conference Room Connector DNS Changes in Saudi Arabia Region: November 13, 2026 (No Operational Impact). It is still open.
MMaintenance
From Zoom Phone's official status page, in their words.
What happened
- Started
- Status
- scheduled
- Duration
- 19 days so far
- Impact
- maintenance
- Affected
- Zoom Conference Room Connector
- Window
- 14 Nov 2026, 2:30 pm to 15 Nov 2026, 6:30 am
- Scheduled
- In progressnot yet
- Completednot yet
Why it happened
Zoom Phone has not given a cause yet. We never guess one.
Timeline
Newest first. From Zoom Phone's official status page, in their words.
- scheduled
As part of ongoing service enhancements for the Cloud Room Connector (CRC) service, Zoom will be updating DNS records for SIP/H.323 and IP endpoints in Saudi Arabia region . Effective Date: November 14, 2026 Action Required To avoid service disruption, we recommend reviewing your CRC endpoint configurations as soon as possible, updating your DNS records and Destination ip with the new entries, and removing the older legacy records before November 14, 2026. If you have any questions or issues, please contact Zoom Support. DNS Record Updates Saudi Arabia Region We will update the data-center (DC) domains , along with their respective SRV-Records. An example of the change is as follows: jed.zmvc.us >> sau.zoomcrc.com Records to be replaced (A-Record and SRV-Record): jed.zmvc.us: _h323cs._tcp.jed.zmvc.us _sip._tcp.jed.zmvc.us _sips._tcp.jed.zmvc.us _sip._udp.jed.zmvc.us New records (A-Record and SRV-Record): sau.zoomcrc.com: _h323cs._tcp.sau.zoomcrc.com _sip._tcp.sau.zoomcrc.com _sips._tcp.sau.zoomcrc.com _sip._udp.sau.zoomcrc.com IP address to be updated Saudi Arabia Region We will update the cloud room connector IP address for Jeddah . 170.114.55.1 >> 159.124.226.235
What this means for a business
- Divert the main number to a mobile if your provider's app or portal still works.
- Put the mobile number on your social pages and voicemail.
- For internet, a phone hotspot keeps the terminal and email running.
The full guide: what to do when a service you rely on is down
Other Zoom Phone incidents
- Service Degradation Affecting Outbound MMS Services in the US region, resolved after 7.9 hours
- Zoom Phone Maintenance: EU02 - FRA4 Data Center: November 30, 2026, maintenance scheduled
- Zoom Phone India Maintenance (Mumbai) : December 04, 2026, maintenance scheduled
- Zoom Phone India Maintenance (Hyderabad Data Center): November 20, 2026, maintenance scheduled
- Zoom FileServer Release: November 03, 2026 (No Operational Impact), maintenance scheduled
Hear about the next Zoom Phone incident as it starts
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