Zoom Phone outage, September 2026: An unintended pop-up message appear for users in US and Europe regions during initial invocation of Zoom AI’s Catch Me Up feature

Zoom Phone reported and resolved an incident: An unintended pop-up message appear for users in US and Europe regions during initial invocation of Zoom AI’s Catch Me Up feature. It lasted 21.7 hours.

Resolved

From Zoom Phone's official status page, in their words.

What happened

Started
Resolved
Duration
21.7 hours
Impact
none
Affected
Zoom AI
  1. Investigating
  2. Identifiednot posted
  3. Monitoring
  4. Resolved

Why it happened

Zoom Phone has not given a cause in its updates. We never guess one.

How it was resolved

This incident has been resolved and the affected services have been restored.

Zoom Phone's closing update

This incident on the Zoom Phone status page

Timeline

Oldest first, from the first notice to the resolution. From Zoom Phone's official status page, in their words.

  1. investigating

    We are currently investigating an unintended pop-up message appear for users in US and Europe regions during initial invocation of Zoom AI’s Catch Me Up feature in Zoom Meetings. At this time, Catch Me Up service itself remains fully functional. Our team is actively working to identify the impact and root cause. We will provide an update as soon as more information becomes available. We appreciate your patience as we work to resolve this issue.

  2. investigating

    We continue to investigate an unintended pop-up message appear for users in US and Europe regions during initial invocation of Zoom AI’s Catch Me Up feature in Zoom Meetings. At this time, Catch Me Up service itself remains fully functional. Our team is actively working to identify the impact and root cause. We will provide an update as soon as more information becomes available. We appreciate your patience as we work to resolve this issue.

  3. investigating

    We continue to investigate an unintended pop-up message appear for users in US and Europe regions during initial invocation of Zoom AI’s Catch Me Up feature in Zoom Meetings. At this time, Catch Me Up service itself remains fully functional. Our team is actively working to identify the impact and root cause. We will provide an update as soon as more information becomes available. We appreciate your patience as we work to resolve this issue.

  4. investigating

    We continue to investigate an unintended pop-up message appear for users in US and Europe regions during initial invocation of Zoom AI’s Catch Me Up feature in Zoom Meetings. At this time, Catch Me Up service itself remains fully functional. Our team is actively working to identify the impact and root cause. We will provide an update as soon as more information becomes available. We appreciate your patience as we work to resolve this issue.

  5. investigating

    We continue to investigate an unintended pop-up message appear for users in US and Europe regions during initial invocation of Zoom AI’s Catch Me Up feature in Zoom Meetings. At this time, Catch Me Up service itself remains fully functional. Our team is actively working to identify the impact and root cause. We will provide an update as soon as more information becomes available. We appreciate your patience as we work to resolve this issue.

  6. investigating

    We continue to investigate an unintended pop-up message appear for users in US and Europe regions during initial invocation of Zoom AI’s Catch Me Up feature in Zoom Meetings. At this time, Catch Me Up service itself remains fully functional. Our team is actively working to identify the impact and root cause. We will provide an update as soon as more information becomes available. We appreciate your patience as we work to resolve this issue.

  7. investigating

    We continue to investigate an unintended pop-up message appear for users in US and Europe regions during initial invocation of Zoom AI’s Catch Me Up feature in Zoom Meetings. At this time, Catch Me Up service itself remains fully functional. Our team is actively working to identify the impact and root cause. We will provide an update as soon as more information becomes available. We appreciate your patience as we work to resolve this issue.

  8. monitoring

    The issue causing an unintended pop-up message appearing for users in US and Europe regions during initial invocation of Zoom AI’s Catch Me Up feature in Zoom Meetings has been successfully resolved. Our team will continue to monitor the situation closely and keep you informed of any further developments.

  9. resolved

    This incident has been resolved and the affected services have been restored.

What this means for a business (and what to check now)

  • Retry anything that failed during the 21.7 hours.
  • Enter any payments, bookings or jobs you took another way.
  • If a deadline fell inside the window, keep this page as your record of the outage.

The full guide: what to do when a service you rely on is down

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