Zoom Phone outage, October 2026: Service Degradation Affecting Zoom Clips
Zoom Phone reported and resolved an incident: Service Degradation Affecting Zoom Clips. It lasted 19.6 hours.
OKResolved
From Zoom Phone's official status page, in their words.
What happened
- Started
- Resolved
- Duration
- 19.6 hours
- Impact
- minor
- Affected
- Zoom Clips
- Investigating
- Identified
- Monitoring
- Resolved
Why it happened
Zoom Phone has not given a cause in its updates. We never guess one.
How it was resolved
This incident has been resolved. Please see the following KB article for details on the workaround. https://support.zoom.com/hc/en/article?id=zm_kb&sysparm_article=KB0089363
Timeline
Oldest first, from the first notice to the resolution. From Zoom Phone's official status page, in their words.
- investigating
We are currently investigating a service degradation with Zoom Clips affecting a subset of users. Our team is actively working to identify the impact and root cause. We will provide an update as soon as more information becomes available. We appreciate your patience as we work to resolve this issue.
- identified
We have successfully identified the root cause of service degradation with Zoom Clips affecting a subset of users. This incident impacts only the users on Windows 11 after the latest version of Edge WebView2 was updated. Our team is actively working on a resolution and we will keep you informed with timely updates as progress is made. Thank you for your patience.
- identified
Our team is actively working on a resolution and we will keep you informed with timely updates as progress is made. Thank you for your patience.
- identified
Our team is actively working on a resolution and we will keep you informed with timely updates as progress is made. Thank you for your patience.
- identified
Our team is actively working on a resolution and we will keep you informed with timely updates as progress is made.
- identified
Our team is actively working on a resolution and we will keep you informed with timely updates as progress is made.
- monitoring
The service degradation with Zoom Clips affecting a subset of users has been successfully resolved. Please see the following KB article for details on the workaround. https://support.zoom.com/hc/en/article?id=zm_kb&sysparm_article=KB0089363 Our team will continue to monitor the situation closely and keep you informed of any further developments.
- resolved
This incident has been resolved. Please see the following KB article for details on the workaround. https://support.zoom.com/hc/en/article?id=zm_kb&sysparm_article=KB0089363
What this means for a business (and what to check now)
- Retry anything that failed during the 19.6 hours.
- Enter any payments, bookings or jobs you took another way.
- If a deadline fell inside the window, keep this page as your record of the outage.
The full guide: what to do when a service you rely on is down
Other Zoom Phone incidents
- Service Degradation Affecting Outbound MMS Services in the US region, resolved after 7.9 hours
- Zoom Phone Maintenance: EU02 - FRA4 Data Center: November 30, 2026, maintenance scheduled
- Zoom Phone India Maintenance (Mumbai) : December 04, 2026, maintenance scheduled
- Zoom Phone India Maintenance (Hyderabad Data Center): November 20, 2026, maintenance scheduled
- Zoom FileServer Release: November 03, 2026 (No Operational Impact), maintenance scheduled
Hear about the next Zoom Phone incident as it starts
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