Zoom Phone outage, October 2026: Service Degradation Affected Sandbox Creation in ZoomMate
Zoom Phone reported and resolved an incident: Service Degradation Affected Sandbox Creation in ZoomMate. It lasted 5 minutes.
OKResolved
From Zoom Phone's official status page, in their words.
What happened
- Started
- Resolved
- Duration
- 5 minutes
- Impact
- none
- Affected
- ZoomMate
- Investigating
- Identifiednot posted
- Monitoring
- Resolved
Why it happened
Zoom Phone has not given a cause in its updates. We never guess one.
How it was resolved
This incident has been resolved and the affected services have been restored.
Timeline
Oldest first, from the first notice to the resolution. From Zoom Phone's official status page, in their words.
- monitoring
On 10/14/2026, Between 05:35 UTC to 06:16 UTC, the users may have experienced issue with creating sandbox in ZoomMate. This incident has been resolved and the affected services have been restored.
- resolved
This incident has been resolved and the affected services have been restored.
What this means for a business (and what to check now)
- Retry anything that failed during the 5 minutes.
- Enter any payments, bookings or jobs you took another way.
- If a deadline fell inside the window, keep this page as your record of the outage.
The full guide: what to do when a service you rely on is down
Other Zoom Phone incidents
- Service Degradation Affecting Outbound MMS Services in the US region, resolved after 7.9 hours
- Zoom Phone Maintenance: EU02 - FRA4 Data Center: November 30, 2026, maintenance scheduled
- Zoom Phone India Maintenance (Mumbai) : December 04, 2026, maintenance scheduled
- Zoom Phone India Maintenance (Hyderabad Data Center): November 20, 2026, maintenance scheduled
- Zoom FileServer Release: November 03, 2026 (No Operational Impact), maintenance scheduled
Hear about the next Zoom Phone incident as it starts
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