Zoom Phone outage, October 2026: Service Degradation Affecting Multiple Zoom Services

Zoom Phone reported and resolved an incident: Service Degradation Affecting Multiple Zoom Services. It lasted 46 minutes.

Resolved

From Zoom Phone's official status page, in their words.

What happened

Started
Resolved
Duration
46 minutes
Impact
minor
Affected
Zoom Meetings, Zoom Chat, Zoom Contact Center, ZoomMate
  1. Investigating
  2. Identified
  3. Monitoring
  4. Resolved

Why it happened

Zoom Phone has not given a cause in its updates. We never guess one.

How it was resolved

This incident has been resolved and the affected service has been restored.

Zoom Phone's closing update

This incident on the Zoom Phone status page

Timeline

Oldest first, from the first notice to the resolution. From Zoom Phone's official status page, in their words.

  1. investigating

    We are currently investigating a service degradation affecting multiple Zoom Services. Our team is actively working to identify the impact and root cause. We will provide an update as soon as more information becomes available. We appreciate your patience as we work to resolve this issue.

  2. identified

    We have identified an issue with our external vendor where users are experiencing issues with Multiple Zoom Services. We are actively working with our vendor partner to resolve this issue. We will share updates as soon as they become available.

  3. identified

    We have identified an issue with our external vendor where users are experiencing issues with Multiple Zoom Services. We are actively working with our vendor partner to resolve this issue. Zoom Phone services remain unaffected. We will provide an update as soon as more information becomes available. We appreciate your patience as we work to resolve this issue.

  4. identified

    Our team is actively working on a resolution, and we will keep you informed with timely updates as progress is made.

  5. monitoring

    The service degradation affecting multiple Zoom Services has been successfully resolved. Our team will continue to monitor the situation closely and keep you informed of any further developments.

  6. resolved

    This incident has been resolved and the affected service has been restored.

What this means for a business (and what to check now)

  • Retry anything that failed during the 46 minutes.
  • Enter any payments, bookings or jobs you took another way.
  • If a deadline fell inside the window, keep this page as your record of the outage.

The full guide: what to do when a service you rely on is down

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