Zoom Phone outage, October 2026: Service Degradation Affected Inbound and Outbound Calls of Zoom Phone and Contact Center in North America Region

Zoom Phone reported and resolved an incident: Service Degradation Affected Inbound and Outbound Calls of Zoom Phone and Contact Center in North America Region. It lasted 15 minutes.

Resolved

From Zoom Phone's official status page, in their words.

What happened

Started
Resolved
Duration
15 minutes
Impact
none
Affected
Calling (Inbound/Outbound), Voice (Inbound/Outbound)
  1. Investigating
  2. Identifiednot posted
  3. Monitoring
  4. Resolved

Why it happened

Zoom Phone has not given a cause in its updates. We never guess one.

How it was resolved

This incident has been resolved and the affected services have been restored.

Zoom Phone's closing update

This incident on the Zoom Phone status page

Timeline

Oldest first, from the first notice to the resolution. From Zoom Phone's official status page, in their words.

  1. monitoring

    On 10/04/2026, Between 06:36 UTC to 07:30 UTC, A subset of users may have experienced issues with inbound and outbound calls of Zoom Phone and Contact Center in North America region. This incident has been resolved and the affected services have been restored.

  2. resolved

    This incident has been resolved and the affected services have been restored.

What this means for a business (and what to check now)

  • Retry anything that failed during the 15 minutes.
  • Enter any payments, bookings or jobs you took another way.
  • If a deadline fell inside the window, keep this page as your record of the outage.

The full guide: what to do when a service you rely on is down

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