Zoom Phone outage, October 2026: Service Degradation Affecting the Evaluations Acknowledge Button in Zoom Quality Management in the US Region
Zoom Phone reported and resolved an incident: Service Degradation Affecting the Evaluations Acknowledge Button in Zoom Quality Management in the US Region. It lasted 16.6 hours.
OKResolved
From Zoom Phone's official status page, in their words.
What happened
- Started
- Resolved
- Duration
- 16.6 hours
- Impact
- minor
- Affected
- Zoom Quality Management
- Investigating
- Identified
- Monitoring
- Resolved
Why it happened
Zoom Phone has not given a cause in its updates. We never guess one.
How it was resolved
This incident has been resolved and the affected services have been restored.
Timeline
Oldest first, from the first notice to the resolution. From Zoom Phone's official status page, in their words.
- identified
We have successfully identified the root cause of the missing evaluations acknowledge button in Zoom Quality Management reports in the US region. Our team is actively working on a resolution, and we will keep you informed with timely updates as progress is made. Thank you for your patience.
- identified
Our team continues to work on a resolution, and we will keep you informed with timely updates as progress is made.
- identified
Our team continues to work on a resolution, and we will keep you informed with timely updates as progress is made. Thank you for your patience.
- monitoring
The service degradation affecting missing evaluations acknowledge button in Zoom Quality Management reports in the US region has been successfully resolved. Our team will continue to monitor the situation closely and keep you informed of any further developments.
- resolved
This incident has been resolved and the affected services have been restored.
What this means for a business (and what to check now)
- Retry anything that failed during the 16.6 hours.
- Enter any payments, bookings or jobs you took another way.
- If a deadline fell inside the window, keep this page as your record of the outage.
The full guide: what to do when a service you rely on is down
Other Zoom Phone incidents
- Service Degradation Affecting Outbound MMS Services in the US region, resolved after 7.9 hours
- Zoom Phone Maintenance: EU02 - FRA4 Data Center: November 30, 2026, maintenance scheduled
- Zoom Phone India Maintenance (Mumbai) : December 04, 2026, maintenance scheduled
- Zoom Phone India Maintenance (Hyderabad Data Center): November 20, 2026, maintenance scheduled
- Zoom FileServer Release: November 03, 2026 (No Operational Impact), maintenance scheduled
Hear about the next Zoom Phone incident as it starts
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