Zoom Phone outage, October 2026: Service Degradation Affecting Zoom Phone and Zoom Contact Center PCI Integration in North America

Zoom Phone reported and resolved an incident: Service Degradation Affecting Zoom Phone and Zoom Contact Center PCI Integration in North America. It lasted 12 minutes.

Resolved

From Zoom Phone's official status page, in their words.

What happened

Started
Resolved
Duration
12 minutes
Impact
none
Affected
PCI Integration, PCI Integration
  1. Investigating
  2. Identifiednot posted
  3. Monitoring
  4. Resolved

Why it happened

Zoom Phone has not given a cause in its updates. We never guess one.

How it was resolved

This incident has been resolved and the affected services have been restored.

Zoom Phone's closing update

This incident on the Zoom Phone status page

Timeline

Oldest first, from the first notice to the resolution. From Zoom Phone's official status page, in their words.

  1. monitoring

    On 2026-10-09, between 12:04 UTC to 02:10 UTC users might have experienced issue with Zoom Phone and Zoom Contact Center PCI Integration in North America. The issue has been successfully resolved. Our team will continue to monitor the situation closely and keep you informed of any further developments.

  2. resolved

    This incident has been resolved and the affected services have been restored.

What this means for a business (and what to check now)

  • Retry anything that failed during the 12 minutes.
  • Enter any payments, bookings or jobs you took another way.
  • If a deadline fell inside the window, keep this page as your record of the outage.

The full guide: what to do when a service you rely on is down

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