Is SumUp down right now?
SumUp reports normal operation and user reports are at a normal level. This page updates itself every few minutes.
OKWorking normally
Official status read from status.sumup.com, checked just now. Checked every 5 minutes.
Official status
Keyboard not showing during PIN entry
We are still investigating the issue and looking for a solution. We will share updates here as soon as we have them. In the meantime, if you are unable to key in your confirmation PIN, you can use Biometrics to approve activities instead. • To set up Biometrics, please open your SumUp Business app a…
- Why it is down
- The vendor has not said why yet.
- Started
- (3 days ago)
- Current stage
- identified
User reports
People press this button when SumUp is not working for them. A spike here usually shows up before the official status changes.
Last 24 hours, one bar per 15 minutes. 0 in the last 15 minutes, 0 in the last hour, 0 in 24 hours.
While SumUp is down
- Take another payment method: a second terminal, bank transfer, or pay later.
- Write down every manual payment so you can match it to the settlement later.
- Do not keep retrying a card; a stuck payment can settle twice.
The full guide: what to do when a service you rely on is down
Recent incidents
- Keyboard not showing during PIN entry, open, identified
- FPS transactions delayed or rejected, resolved after 4 minutes
- We are having issues during payee verification. The team actively working on the fix., resolved after 56 minutes
- MFA Outage on Latam Bank Flows, resolved after 13 minutes
- Multi-Device-Sync and Kitchen Display System (KDS) are not receiving orders, resolved after 7.1 hours
- Touchscreen not responding on POS devices, resolved after 6 days
- High amount of FPS transfers being rejected, resolved after 28 minutes
- Bank Transfers, resolved after 23 minutes
- We’re experiencing issues with sending and receiving Pix transactions due to an incident affecting BACEN services., resolved after 55 minutes
- Issue with Logins and Payments Acceptance, resolved after 10 minutes
- Availability, 30 days
- 100% by official status
- User-report spikes, 30 days
- 0
- Businesses watching
- 0
Common questions
Is SumUp down right now?
As of 2 Nov 2026, 5:52 am, SumUp reports normal operation. 0 user reports in the last 15 minutes.
Is it just me or is SumUp down for everyone?
Compare the official status above with the user reports. Many reports from different places means it is SumUp; none means check your own internet, sign-in or browser first.
What should I do while SumUp is down?
Take another payment method: a second terminal, bank transfer, or pay later.
How do I get told when SumUp goes down?
Add SumUp to your free account. You get an email when its official status changes; Fast Tool Alerts adds two-minute checks, SMS, and alerts on spikes in user reports.
Get an alert when SumUp goes down
Official status changes by email, free. Add Fast Tool Alerts for two-minute checks, SMS, and user-report spikes before the vendor admits it.