ServiceTitan outage, September 2025: Inbound SMS - Delays in processing

ServiceTitan reported and resolved an incident: Inbound SMS - Delays in processing. It lasted 4.7 hours.

What happened

ServiceTitan has not given a cause in its updates. We never guess one.

ServiceTitan marked it resolved at 4 Sept 2025, 5:45 am without a written explanation of the fix.

Oldest first, from the first notice to the resolution. From ServiceTitan's official status page, in their words.

4 Sept 2025, 1:03 aminvestigating
We are currently experiencing issues with inbound sms processing, so ServiceTitan users may experience delays in receiving the sms. Our engineers are currently investigating the cause. We will update the status page here as soon as more information becomes available. Thank you for your patience!
4 Sept 2025, 4:51 aminvestigating
We are continuing to investigate this issue.
4 Sept 2025, 5:14 ammonitoring
Our engineers believe that they have fixed the underlying cause of SMS delays/failures and are currently monitoring for further issues. We will update the status page here once resolution is confirmed or additional information becomes available. Thank you for your patience!
4 Sept 2025, 5:45 amresolved
This incident has been resolved.

Retry anything that failed during the 4.7 hours.
Enter any payments, bookings or jobs you took another way.
If a deadline fell inside the window, keep this page as your record of the outage.

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