ServiceTitan outage, July 2026: CCPRO Service Availability Issue
ServiceTitan reported and resolved an incident: CCPRO Service Availability Issue. It lasted 1.8 hours.
OKResolved
From ServiceTitan's official status page, in their words.
What happened
- Started
- Resolved
- Duration
- 1.8 hours
- Impact
- none
- Affected
- Telephony Platform: Inbound Calling
- Investigating
- Identifiednot posted
- Monitoring
- Resolved
Why it happened
ServiceTitan has not given a cause in its updates. We never guess one.
How it was resolved
The call routing issue impacting CCPRO has been fully resolved, and all systems are operating normally. We thank you for your patience and your continued trust in us while we worked to resolve this. If you experience any further issues, please reach out to our Support team and we will be happy to assist!
Timeline
Oldest first, from the first notice to the resolution. From ServiceTitan's official status page, in their words.
- investigating
We are actively investigating an issue that may be causing an issue routing calls to their desired workflows. We will provide additional details as we learn more. We greatly appreciate your patience & understanding as we work towards a resolution.
- investigating
As we actively investigate this issue that may have unassigned some phone numbers from their call workflows. Please check your Workflows settings now and confirm each number is still assigned to its intended workflow. Reassign numbers to restore call routing immediately. We greatly appreciate your continued patience & understanding as we work towards a resolution.
- monitoring
We have addressed the issue impacting CCPro Call Routing and are currently monitoring the system We greatly appreciate your continued patience & understanding.
- resolved
The call routing issue impacting CCPRO has been fully resolved, and all systems are operating normally. We thank you for your patience and your continued trust in us while we worked to resolve this. If you experience any further issues, please reach out to our Support team and we will be happy to assist!
What this means for a business (and what to check now)
- Retry anything that failed during the 1.8 hours.
- Enter any payments, bookings or jobs you took another way.
- If a deadline fell inside the window, keep this page as your record of the outage.
The full guide: what to do when a service you rely on is down
Other ServiceTitan incidents
- [Reporting] Service Availability Issue, resolved after 38 minutes
- [CCPro] 3rd Party Service Availability Issue, resolved after 1.7 hours
- Enterprise Hub/Login Issues, resolved after 1.2 hours
- Contact Center Pro Issue: Cannot Access the Application, resolved after 2 hours
- [Fleet Pro] Service Availability Issue, resolved after 1.6 hours
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