ServiceTitan outage, June 2025: Performance Issues

ServiceTitan reported and resolved an incident: Performance Issues. It lasted 12 minutes.

Resolved

From ServiceTitan's official status page, in their words.

What happened

Started
Resolved
Duration
12 minutes
Impact
critical
Affected
Office
  1. Investigating
  2. Identifiednot posted
  3. Monitoring
  4. Resolved

Why it happened

ServiceTitan has not given a cause in its updates. We never guess one.

How it was resolved

ServiceTitan marked it resolved at 16 June 2025, 4:41 pm without a written explanation of the fix.

This incident on the ServiceTitan status page

Timeline

Oldest first, from the first notice to the resolution. From ServiceTitan's official status page, in their words.

  1. investigating

    We are currently experiencing performance issues, so ServiceTitan users may be encountering slowness and/or downtime, and receiving application errors. Our engineers are currently investigating the cause. We will update the status page here as soon as more information becomes available. Thank you for your patience!

  2. monitoring

    Regarding our performance issues, our engineers believe that they have fixed the underlying cause and are currently monitoring for further issues. Thank you for your patience!

  3. resolved

    This incident has been resolved.

What this means for a business (and what to check now)

  • Retry anything that failed during the 12 minutes.
  • Enter any payments, bookings or jobs you took another way.
  • If a deadline fell inside the window, keep this page as your record of the outage.

The full guide: what to do when a service you rely on is down

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