ServiceTitan outage, January 2026: Phones Pro Outbound Call Issues - Bandwidth Incident
ServiceTitan reported and resolved an incident: Phones Pro Outbound Call Issues - Bandwidth Incident. It lasted 8.4 hours.
OKResolved
From ServiceTitan's official status page, in their words.
What happened
- Started
- Resolved
- Duration
- 8.4 hours
- Impact
- minor
- Affected
- Telephony Platform: Outbound Calling
- Investigating
- Identifiednot posted
- Monitoring
- Resolved
Why it happened
ServiceTitan has not given a cause in its updates. We never guess one.
How it was resolved
We have not encountered any further issues with outbound calling since Bandwidth implented their fix around 8:20am pacific time. This incident is resolved.
Timeline
Oldest first, from the first notice to the resolution. From ServiceTitan's official status page, in their words.
- investigating
Phones Pro embedded dialer and Dialpad app users may be currently experiencing issues with outbound calls due to a Bandwidth outage in DFW. Bandwidth has identified the issue and is working on a resolution but there is no current ETA. Any calls made from ST core without the embedded dialer will work. We will update the status page here as soon as more information becomes available. Thank you for your patience!
- monitoring
Regarding the recent issues with the Phones Pro embedded dialer and Dialpad, Bandwidth has implemented a fix for the outage in DFW and is currently monitoring for further issues. We will update the status page here once resolution is confirmed or additional information becomes available. Thank you for your patience!
- resolved
We have not encountered any further issues with outbound calling since Bandwidth implented their fix around 8:20am pacific time. This incident is resolved.
What this means for a business (and what to check now)
- Retry anything that failed during the 8.4 hours.
- Enter any payments, bookings or jobs you took another way.
- If a deadline fell inside the window, keep this page as your record of the outage.
The full guide: what to do when a service you rely on is down
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