ServiceTitan outage, September 2025: Payment Processing Issues
ServiceTitan reported and resolved an incident: Payment Processing Issues. It lasted 3.1 hours.
OKResolved
From ServiceTitan's official status page, in their words.
What happened
- Started
- Resolved
- Duration
- 3.1 hours
- Impact
- major
- Affected
- Payment Processing - Fintech
- Investigating
- Identified
- Monitoring
- Resolved
Why it happened
ServiceTitan has not given a cause in its updates. We never guess one.
How it was resolved
ServiceTitan marked it resolved at 27 Sept 2025, 10:52 am without a written explanation of the fix.
Timeline
Oldest first, from the first notice to the resolution. From ServiceTitan's official status page, in their words.
- investigating
We are currently experiencing issues with payment processing, so ServiceTitan users may be encountering errors when attempting to process payments such as credit cards. Our engineers and third party processor are currently investigating the cause. We will update the status page here as soon as more information becomes available. Thank you for your patience!
- identified
Our third party processor has identified the cause and is working on a resolution. We are seeing an increased success rate with our payments and recommend retrying any previously failed payments. We will update the status page here as soon as more information becomes available. Thank you for your patience!
- monitoring
We are no longer seeing any payment processing failures in our metrics, and our engineers are currently monitoring for further issues. We will update the status page here once resolution is confirmed or additional information becomes available. Thank you for your patience!
- resolved
This incident has been resolved.
What this means for a business (and what to check now)
- Retry anything that failed during the 3.1 hours.
- Enter any payments, bookings or jobs you took another way.
- If a deadline fell inside the window, keep this page as your record of the outage.
The full guide: what to do when a service you rely on is down
Other ServiceTitan incidents
- [Reporting] Service Availability Issue, resolved after 38 minutes
- [CCPro] 3rd Party Service Availability Issue, resolved after 1.7 hours
- Enterprise Hub/Login Issues, resolved after 1.2 hours
- Contact Center Pro Issue: Cannot Access the Application, resolved after 2 hours
- [Fleet Pro] Service Availability Issue, resolved after 1.6 hours
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