ServiceTitan outage, January 2026: Performance Issues
ServiceTitan reported and resolved an incident: Performance Issues. It lasted 2.9 hours.
OKResolved
From ServiceTitan's official status page, in their words.
What happened
- Started
- Resolved
- Duration
- 2.9 hours
- Impact
- major
- Affected
- Office
- Investigating
- Identified
- Monitoring
- Resolved
Why it happened
ServiceTitan has not given a cause in its updates. We never guess one.
How it was resolved
Our cloud service provider has confirmed that they are no longer experiencing issues, and all ServiceTitan systems are healthy and operational. We are moving this incident to Resolved at this time, and will continue to monitor our systems for any further disruptions.
Timeline
Oldest first, from the first notice to the resolution. From ServiceTitan's official status page, in their words.
- investigating
We are currently experiencing performance issues during which some users may be unable to login or utilize ServiceTitan. Our engineers are currently investigating the cause. We will update the status page here as soon as more information becomes available. Thank you for your patience!
- identified
Our engineers have identified the cause and are working on a resolution. We will update the status page here as soon as more information becomes available. Thank you for your patience!
- monitoring
Services have been restored following a database migration performed by our team to bypass a third-party infrastructure outage. We are currently monitoring system stability to ensure all affected customers remain fully operational. Thank you for your patience on this matter.
- monitoring
While our cloud service provider continues to experience infrastructure disruptions, ServiceTitan customers remain unaffected following our successful database migration. We are closely monitoring system health and will provide updates if any significant changes occur.
- resolved
Our cloud service provider has confirmed that they are no longer experiencing issues, and all ServiceTitan systems are healthy and operational. We are moving this incident to Resolved at this time, and will continue to monitor our systems for any further disruptions.
What this means for a business (and what to check now)
- Retry anything that failed during the 2.9 hours.
- Enter any payments, bookings or jobs you took another way.
- If a deadline fell inside the window, keep this page as your record of the outage.
The full guide: what to do when a service you rely on is down
Other ServiceTitan incidents
- [Reporting] Service Availability Issue, resolved after 38 minutes
- [CCPro] 3rd Party Service Availability Issue, resolved after 1.7 hours
- Enterprise Hub/Login Issues, resolved after 1.2 hours
- Contact Center Pro Issue: Cannot Access the Application, resolved after 2 hours
- [Fleet Pro] Service Availability Issue, resolved after 1.6 hours
Hear about the next ServiceTitan incident as it starts
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