ServiceTitan outage, July 2025: Login Issues - Some Tenants May Be Unable to Login
ServiceTitan reported and resolved an incident: Login Issues - Some Tenants May Be Unable to Login. It lasted 1.1 hours.
OKResolved
From ServiceTitan's official status page, in their words.
What happened
- Started
- Resolved
- Duration
- 1.1 hours
- Impact
- major
- Affected
- Office
- Investigating
- Identified
- Monitoring
- Resolved
Why it happened
ServiceTitan has not given a cause in its updates. We never guess one.
How it was resolved
We have not seen any further issues with login and have confirmed the root cause to be resolved. We thank you for your patience with this matter. Please reach out to us in Support if you have additional issues and we will be happy to assist!
Timeline
Oldest first, from the first notice to the resolution. From ServiceTitan's official status page, in their words.
- identified
We are currently experiencing issues with login, so ServiceTitan users may be unable to access the app. Our engineers have identified the cause and are working on a resolution but there is no current ETA. We will update the status page here as soon as more information becomes available. Thank you for your patience!
- monitoring
Regarding the recent issues with login, our engineers believe that they have fixed the underlying cause and are currently monitoring for further issues. We will update the status page here once resolution is confirmed or additional information becomes available. Thank you for your patience!
- resolved
We have not seen any further issues with login and have confirmed the root cause to be resolved. We thank you for your patience with this matter. Please reach out to us in Support if you have additional issues and we will be happy to assist!
What this means for a business (and what to check now)
- Retry anything that failed during the 1.1 hours.
- Enter any payments, bookings or jobs you took another way.
- If a deadline fell inside the window, keep this page as your record of the outage.
The full guide: what to do when a service you rely on is down
Other ServiceTitan incidents
- [Reporting] Service Availability Issue, resolved after 38 minutes
- [CCPro] 3rd Party Service Availability Issue, resolved after 1.7 hours
- Enterprise Hub/Login Issues, resolved after 1.2 hours
- Contact Center Pro Issue: Cannot Access the Application, resolved after 2 hours
- [Fleet Pro] Service Availability Issue, resolved after 1.6 hours
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