ServiceTitan outage, April 2026: Service Availability Issue

ServiceTitan reported and resolved an incident: Service Availability Issue. It lasted 3.3 hours.

Resolved

From ServiceTitan's official status page, in their words.

What happened

Started
Resolved
Duration
3.3 hours
Impact
none
Affected
Job Booking, Payment Processing - Fintech, Dispatch, Accounting, CRM, Estimates, Help Widget, Inventory, Marketing, Memberships, Payroll, Pricebook
  1. Investigating
  2. Identifiednot posted
  3. Monitoring
  4. Resolved

Why it happened

ServiceTitan has not given a cause in its updates. We never guess one.

How it was resolved

The issue has been fully resolved, and all systems are operating normally. We thank you for your patience and your continued trust in us while we worked to resolve this. If you experience any further issues, please reach out to our Support team and we will be happy to assist!

ServiceTitan's closing update

This incident on the ServiceTitan status page

Timeline

Oldest first, from the first notice to the resolution. From ServiceTitan's official status page, in their words.

  1. investigating

    We are actively investigating an issue that may be causing a Service Availability Issue that is affecting our Forms and Media related services. We will provide additional details as we learn more. We greatly appreciate your patience & understanding as we work towards a resolution.

  2. investigating

    We are actively investigating the issue impacting our core features and users may continue experience service availability issues. We greatly appreciate your patience & understanding as we work towards a resolution.

  3. monitoring

    We have deployed a fix for the issue impacting our services and are currently monitoring the system to ensure full recovery. We greatly appreciate your continued patience & understanding.

  4. resolved

    The issue has been fully resolved, and all systems are operating normally. We thank you for your patience and your continued trust in us while we worked to resolve this. If you experience any further issues, please reach out to our Support team and we will be happy to assist!

What this means for a business (and what to check now)

  • Retry anything that failed during the 3.3 hours.
  • Enter any payments, bookings or jobs you took another way.
  • If a deadline fell inside the window, keep this page as your record of the outage.

The full guide: what to do when a service you rely on is down

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