ServiceTitan outage, August 2026: Outbound Calls: Downstream Provider Service Availability Issue

ServiceTitan reported and resolved an incident: Outbound Calls: Downstream Provider Service Availability Issue. It lasted 7.8 hours.

Resolved

From ServiceTitan's official status page, in their words.

What happened

Started
Resolved
Duration
7.8 hours
Impact
major
Affected
Telephony Platform: Outbound Calling, Telephony Platform: Outbound Calling
  1. Investigating
  2. Identifiednot posted
  3. Monitoring
  4. Resolved

Why it happened

ServiceTitan has not given a cause in its updates. We never guess one.

How it was resolved

ServiceTitan marked it resolved at 11 Aug 2026, 9:25 pm without a written explanation of the fix.

This incident on the ServiceTitan status page

Timeline

Oldest first, from the first notice to the resolution. From ServiceTitan's official status page, in their words.

  1. investigating

    We are actively investigating an issue with a 3rd party service provider that may be causing a service interruption. We will provide additional details as we learn more. We greatly appreciate your patience & understanding as we work with our partner towards a resolution.

  2. monitoring

    Our 3rd party provider has deployed a fix for the issue impacting outbound calls, and we are seeing services recovering. We are actively monitoring the situation to ensure full stability. Thank you for your understanding & support.

  3. resolved

    This incident has been resolved.

What this means for a business (and what to check now)

  • Retry anything that failed during the 7.8 hours.
  • Enter any payments, bookings or jobs you took another way.
  • If a deadline fell inside the window, keep this page as your record of the outage.

The full guide: what to do when a service you rely on is down

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