ServiceTitan outage, August 2025: Contact Center Pro Issues

ServiceTitan reported and resolved an incident: Contact Center Pro Issues. It lasted 3.4 hours.

Resolved

From ServiceTitan's official status page, in their words.

What happened

Started
Resolved
Duration
3.4 hours
Impact
critical
Affected
Contact Center Web Application
  1. Investigating
  2. Identified
  3. Monitoring
  4. Resolved

Why it happened

ServiceTitan has not given a cause in its updates. We never guess one.

How it was resolved

ServiceTitan marked it resolved at 13 Aug 2025, 11:30 am without a written explanation of the fix.

This incident on the ServiceTitan status page

Timeline

Oldest first, from the first notice to the resolution. From ServiceTitan's official status page, in their words.

  1. investigating

    We are currently experiencing issues with Contact Center Pro, so ServiceTitan users may be unable to login or use Contact Center Pro. Our engineers are currently investigating the cause. We will update the status page here as soon as more information becomes available. Thank you for your patience!

  2. investigating

    If you are currently impacted, we recommend enabling Call Continuity in Enterprise Hub > My Tenants > Select Tenant > Settings > Call Continuity. Once on the Call Continuity page, please double-check your call continuity phone number, and then flip on the toggle in order to forward calls off of Contact Center Pro and directly to an answering service, backup phone system, and/or cell phone. We sincerely apologize for the inconvenience and are working with extreme urgency to resolve the issue as soon as possible. We will continue to post updates here. Thank you for your patience!

  3. identified

    Our team has identified the issue and is implementing a fix. We will update the status page here as soon as more information becomes available. Thank you for your patience!

  4. monitoring

    Our engineers believe that they have fixed the underlying cause and are currently monitoring for further issues. For impacted users that turned on Call Continuity, please turn off Call Continuity for each of your tenants and resume normal operations. We sincerely apologize for any interruptions and we are continuing to actively monitor all systems closely to ensure optimal system performance.. Thank you for your patience!

  5. resolved

    This incident has been resolved.

What this means for a business (and what to check now)

  • Retry anything that failed during the 3.4 hours.
  • Enter any payments, bookings or jobs you took another way.
  • If a deadline fell inside the window, keep this page as your record of the outage.

The full guide: what to do when a service you rely on is down

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