ServiceTitan outage, October 2025: Contact Center Pro - Loading Issues

ServiceTitan reported and resolved an incident: Contact Center Pro - Loading Issues. It lasted 2.8 hours.

Resolved

From ServiceTitan's official status page, in their words.

What happened

Started
Resolved
Duration
2.8 hours
Impact
major
Affected
Contact Center Web Application
  1. Investigating
  2. Identifiednot posted
  3. Monitoring
  4. Resolved

Why it happened

ServiceTitan has not given a cause in its updates. We never guess one.

How it was resolved

ServiceTitan marked it resolved at 30 Oct 2025, 6:03 am without a written explanation of the fix.

This incident on the ServiceTitan status page

Timeline

Oldest first, from the first notice to the resolution. From ServiceTitan's official status page, in their words.

  1. investigating

    We are currently experiencing issues with Contact Center Pro. Some Contact Center Pro users may encounter issues where the application does not load. Our teams are investigating the issue with extreme urgency. As a precautionary measure, for users currently logged in and successfully receiving/making calls with Contact Center Pro, please do not log out, refresh, or reload the page. We will post updates as soon as possible. Thank you for your patience!

  2. investigating

    We are investigating reports of a global incident affecting Microsoft Azure services, which includes Contact Center Pro. For users who are unable to log into Contact Center Pro, please activate Call Continuity from Core ServiceTitan settings. We will continue to post updates as soon as possible. Thank you for your patience!

  3. investigating

    We are seeing in an improvement in users being able to log into Contact Center Pro. If you are experiencing improvements, please feel free to deactivate Call Continuity from Core ServiceTitan settings. If you are still experiencing issues logging in, please perform a browser refresh or try incognito. We will continue to post updates as soon as possible. Thank you for your patience!

  4. monitoring

    Our engineers believe that they have fixed the underlying cause and are currently monitoring for further issues. We will update the status page here once resolution is confirmed or additional information becomes available. Thank you for your patience!

  5. resolved

    This incident has been resolved.

What this means for a business (and what to check now)

  • Retry anything that failed during the 2.8 hours.
  • Enter any payments, bookings or jobs you took another way.
  • If a deadline fell inside the window, keep this page as your record of the outage.

The full guide: what to do when a service you rely on is down

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