ServiceTitan outage, September 2025: Intermittent Inbound SMS Failures
ServiceTitan reported and resolved an incident: Intermittent Inbound SMS Failures. It lasted 5.8 hours.
OKResolved
From ServiceTitan's official status page, in their words.
What happened
- Started
- Resolved
- Duration
- 5.8 hours
- Impact
- minor
- Affected
- Messaging: SMS Inbound
- Investigating
- Identified
- Monitoring
- Resolved
Why it happened
ServiceTitan has not given a cause in its updates. We never guess one.
How it was resolved
ServiceTitan marked it resolved at 11 Sept 2025, 12:23 pm without a written explanation of the fix.
Timeline
Oldest first, from the first notice to the resolution. From ServiceTitan's official status page, in their words.
- investigating
We are currently experiencing minimal issues with inbound SMS, some ServiceTitan users may not be receiving inbound SMS to local numbers. SMS to toll-free numbers are unaffected. Our SMS provider is currently investigating the cause. We will update the status page here as soon as more information becomes available. Thank you for your patience!
- identified
Our provider has identified the cause and is working on a resolution. We will update the status page here as soon as more information becomes available. Thank you for your patience!
- monitoring
Our provider is observing expected inbound messaging behavior, and is monitoring for stability. We will update the status page here once resolution is confirmed or additional information becomes available. Thank you for your patience!
- resolved
This incident has been resolved.
What this means for a business (and what to check now)
- Retry anything that failed during the 5.8 hours.
- Enter any payments, bookings or jobs you took another way.
- If a deadline fell inside the window, keep this page as your record of the outage.
The full guide: what to do when a service you rely on is down
Other ServiceTitan incidents
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- Enterprise Hub/Login Issues, resolved after 1.2 hours
- Contact Center Pro Issue: Cannot Access the Application, resolved after 2 hours
- [Fleet Pro] Service Availability Issue, resolved after 1.6 hours
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