ServiceTitan outage, September 2025: Third Party CDN Issues causing ServiceTitan Performance Issues

ServiceTitan reported and resolved an incident: Third Party CDN Issues causing ServiceTitan Performance Issues. It lasted 3.6 hours.

Resolved

From ServiceTitan's official status page, in their words.

What happened

Started
Resolved
Duration
3.6 hours
Impact
minor
Affected
Office
  1. Investigating
  2. Identified
  3. Monitoring
  4. Resolved

Why it happened

ServiceTitan has not given a cause in its updates. We never guess one.

How it was resolved

ServiceTitan marked it resolved at 3 Sept 2025, 6:41 am without a written explanation of the fix.

This incident on the ServiceTitan status page

Timeline

Oldest first, from the first notice to the resolution. From ServiceTitan's official status page, in their words.

  1. identified

    We’re actively working with our third-party provider to resolve a Content Delivery Network (CDN) issue affecting performance for some users in California, Oregon, and Arkansas. We’ll share another update as soon as we have more information from the provider. Thank you for your patience and understanding.

  2. monitoring

    Our third-party provider has implemented a fix and we are monitoring the results.

  3. resolved

    This incident has been resolved.

What this means for a business (and what to check now)

  • Retry anything that failed during the 3.6 hours.
  • Enter any payments, bookings or jobs you took another way.
  • If a deadline fell inside the window, keep this page as your record of the outage.

The full guide: what to do when a service you rely on is down

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