ServiceTitan outage, November 2025: Schedule Engine and Contact Center Pro Voice Assistant - Intermittent Slowness
ServiceTitan reported and resolved an incident: Schedule Engine and Contact Center Pro Voice Assistant - Intermittent Slowness. It lasted 4.4 hours.
OKResolved
From ServiceTitan's official status page, in their words.
What happened
- Started
- Resolved
- Duration
- 4.4 hours
- Impact
- minor
- Affected
- Virtual Voice Agents, Schedule Engine
- Investigating
- Identifiednot posted
- Monitoring
- Resolved
Why it happened
ServiceTitan has not given a cause in its updates. We never guess one.
How it was resolved
We have not seen any further issues with Scheduling Pro and the Contact Center Pro Voice Agent and have confirmed the underlying cause to be resolved. We thank you for your patience with this matter. Please reach out to us in Support if you have additional issues and we will be happy to assist!
Timeline
Oldest first, from the first notice to the resolution. From ServiceTitan's official status page, in their words.
- investigating
We are Monitoring issues with Scheduling Pro and the Contact Center Pro Voice Agent due to a widespread third-party outage, which may cause some ServiceTitan users to experience intermittent slowness when accessing these resources. We will update the status page here as soon as more information becomes available. Thank you for your patience!
- monitoring
A fix has been implemented and we are monitoring the results.
- monitoring
Regarding the recent issues with Scheduling Pro and the Contact Center Pro Voice Agent, the necessary actions have been taken, and we believe the underlying cause is resolved. We are currently monitoring for further issues. We will update the status page here once resolution is confirmed or additional information becomes available. Thank you for your patience!
- resolved
We have not seen any further issues with Scheduling Pro and the Contact Center Pro Voice Agent and have confirmed the underlying cause to be resolved. We thank you for your patience with this matter. Please reach out to us in Support if you have additional issues and we will be happy to assist!
What this means for a business (and what to check now)
- Retry anything that failed during the 4.4 hours.
- Enter any payments, bookings or jobs you took another way.
- If a deadline fell inside the window, keep this page as your record of the outage.
The full guide: what to do when a service you rely on is down
Other ServiceTitan incidents
- [Reporting] Service Availability Issue, resolved after 38 minutes
- [CCPro] 3rd Party Service Availability Issue, resolved after 1.7 hours
- Enterprise Hub/Login Issues, resolved after 1.2 hours
- Contact Center Pro Issue: Cannot Access the Application, resolved after 2 hours
- [Fleet Pro] Service Availability Issue, resolved after 1.6 hours
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