ServiceTitan outage, March 2026: Virtual Voice Agents Performance Degradation
ServiceTitan reported and resolved an incident: Virtual Voice Agents Performance Degradation. It lasted 57 minutes.
OKResolved
From ServiceTitan's official status page, in their words.
What happened
- Started
- Resolved
- Duration
- 57 minutes
- Impact
- major
- Affected
- Virtual Voice Agents
- Investigating
- Identified
- Monitoring
- Resolved
Why it happened
ServiceTitan has not given a cause in its updates. We never guess one.
How it was resolved
The issue impacting Virtual Voice Agents has been fully resolved by our third-party provider, and all systems are operating normally. We sincerely apologize for the disruption and thank you for your patience today.
Timeline
Oldest first, from the first notice to the resolution. From ServiceTitan's official status page, in their words.
- investigating
CCPro Customers may be experiencing an issue where Virtual Agents are dropping calls. Our team is actively engaged and investigating the issue.
- identified
The issue has been identified. Our team is investigating it with the 3rd party. We appreciate your patience.
- monitoring
We are moving to monitoring stage. The issue is mitigated.
- resolved
The issue impacting Virtual Voice Agents has been fully resolved by our third-party provider, and all systems are operating normally. We sincerely apologize for the disruption and thank you for your patience today.
What this means for a business (and what to check now)
- Retry anything that failed during the 57 minutes.
- Enter any payments, bookings or jobs you took another way.
- If a deadline fell inside the window, keep this page as your record of the outage.
The full guide: what to do when a service you rely on is down
Other ServiceTitan incidents
- [Reporting] Service Availability Issue, resolved after 38 minutes
- [CCPro] 3rd Party Service Availability Issue, resolved after 1.7 hours
- Enterprise Hub/Login Issues, resolved after 1.2 hours
- Contact Center Pro Issue: Cannot Access the Application, resolved after 2 hours
- [Fleet Pro] Service Availability Issue, resolved after 1.6 hours
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