ServiceTitan outage, August 2025: Contact Center Pro Issues
ServiceTitan reported and resolved an incident: Contact Center Pro Issues. It lasted 1.2 hours.
OKResolved
From ServiceTitan's official status page, in their words.
What happened
- Started
- Resolved
- Duration
- 1.2 hours
- Impact
- minor
- Affected
- Contact Center Web Application
- Investigating
- Identifiednot posted
- Monitoring
- Resolved
Why it happened
ServiceTitan has not given a cause in its updates. We never guess one.
How it was resolved
ServiceTitan marked it resolved at 22 Aug 2025, 6:12 am without a written explanation of the fix.
Timeline
Oldest first, from the first notice to the resolution. From ServiceTitan's official status page, in their words.
- investigating
We are currently working to address intermittent stability issues that are impacting some Contact Center Pro users where users may not be able to close and classify calls, loading customer pages, spinning wheel. Calls are continuing to connect successfully. Our engineers are currently investigating the cause. We will share updates as soon as they are available. Thank you for your patience!
- monitoring
Our engineers have observed our metrics stabilize and all functionality being back to normal. Telephony function remained unaffected and fully operational during this period. We are currently monitoring for further issues. We will update the status page here once resolution is confirmed or additional information becomes available. Thank you for your patience!
- resolved
This incident has been resolved.
What this means for a business (and what to check now)
- Retry anything that failed during the 1.2 hours.
- Enter any payments, bookings or jobs you took another way.
- If a deadline fell inside the window, keep this page as your record of the outage.
The full guide: what to do when a service you rely on is down
Other ServiceTitan incidents
- [Reporting] Service Availability Issue, resolved after 38 minutes
- [CCPro] 3rd Party Service Availability Issue, resolved after 1.7 hours
- Enterprise Hub/Login Issues, resolved after 1.2 hours
- Contact Center Pro Issue: Cannot Access the Application, resolved after 2 hours
- [Fleet Pro] Service Availability Issue, resolved after 1.6 hours
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