ServiceTitan outage, January 2026: Contact Center Pro Issues

ServiceTitan reported and resolved an incident: Contact Center Pro Issues. It lasted 4.7 hours.

Resolved

From ServiceTitan's official status page, in their words.

What happened

Started
Resolved
Duration
4.7 hours
Impact
critical
Affected
Telephony Platform: Inbound Calling, Telephony Platform: Outbound Calling, Telephony Platform: Call Queues, Virtual Voice Agents
  1. Investigating
  2. Identifiednot posted
  3. Monitoring
  4. Resolved

Why it happened

ServiceTitan has not given a cause in its updates. We never guess one.

How it was resolved

We have confirmed that Contact Center Pro is fully operational following the fix implemented with our third-party vendor. If you are still noticing any connectivity issues, please perform a final status reset: click the Avatar button in the top right corner of the CCPro Portal and select "Refresh User Status". Thank you for your patience throughout this interruption!

ServiceTitan's closing update

This incident on the ServiceTitan status page

Timeline

Oldest first, from the first notice to the resolution. From ServiceTitan's official status page, in their words.

  1. investigating

    We are currently experiencing issues with Contact Center Pro, so some ServiceTitan users may be unable to make or receive calls. We are currently investigating the cause and scope of this issue. We will update the status page here as soon as more information becomes available. Thank you for your patience!

  2. investigating

    Contact Center Pro continues to experience issues with inbound and outbound calls. We are urgently continuing our investigation with our third-party vendor into the issue and will update you when a fix has been identified.

  3. investigating

    Contact Center Pro continues to experience issues with inbound and outbound calls. We are urgently continuing our investigation with our third-party vendor into the issue and will update you when a fix has been identified. We recommend enabling Call Continuity to ensure your phones operate smoothly while we work towards a resolution: https://help.servicetitan.com/how-to/contact-center-pro-outage-standard-procedure#enable-call-continuity

  4. investigating

    We have identified a potential fix with our third-party vendor and are currently applying it to restore service for inbound and outbound calls.We will continue to monitor the results closely to ensure stability across all systems. In the meantime, we still recommend keeping Call Continuity enabled as a precaution until we confirm the issue is fully resolved.

  5. monitoring

    Contact Center Pro is now back online. We have worked with our third-party vendor to address the issue and can confirm systems are recovering. We will remain in a monitoring state to ensure the product remains fully stable. If you see any lingering issues, please try resetting your status: click the Avatar button (top right) and select "Refresh User Status" via the CCPro Portal: https://ccpro.servicetitan.com/ Thank you for your patience, and we apologize for the interruption.

  6. resolved

    We have confirmed that Contact Center Pro is fully operational following the fix implemented with our third-party vendor. If you are still noticing any connectivity issues, please perform a final status reset: click the Avatar button in the top right corner of the CCPro Portal and select "Refresh User Status". Thank you for your patience throughout this interruption!

What this means for a business (and what to check now)

  • Retry anything that failed during the 4.7 hours.
  • Enter any payments, bookings or jobs you took another way.
  • If a deadline fell inside the window, keep this page as your record of the outage.

The full guide: what to do when a service you rely on is down

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