ServiceTitan outage, October 2025: Contact Center Pro - Intermittent issues affecting Voice Agent calls

ServiceTitan reported and resolved an incident: Contact Center Pro - Intermittent issues affecting Voice Agent calls. It lasted 2.7 hours.

Resolved

From ServiceTitan's official status page, in their words.

What happened

Started
Resolved
Duration
2.7 hours
Impact
none
Affected
Virtual Voice Agents
  1. Investigating
  2. Identified
  3. Monitoring
  4. Resolved

Why it happened

ServiceTitan has not given a cause in its updates. We never guess one.

How it was resolved

ServiceTitan marked it resolved at 21 Oct 2025, 6:08 am without a written explanation of the fix.

This incident on the ServiceTitan status page

Timeline

Oldest first, from the first notice to the resolution. From ServiceTitan's official status page, in their words.

  1. identified

    We are currently experiencing issues with Voice Agent calls within Contact Center Pro stemming from the current issues with AWS. The ServiceTitan team has identified a solution which will be deployed shortly to resume normal operations

  2. monitoring

    A fix has been implemented and we are monitoring the results.

  3. monitoring

    We are continuing to monitor for any further issues.

  4. resolved

    This incident has been resolved.

What this means for a business (and what to check now)

  • Retry anything that failed during the 2.7 hours.
  • Enter any payments, bookings or jobs you took another way.
  • If a deadline fell inside the window, keep this page as your record of the outage.

The full guide: what to do when a service you rely on is down

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