ServiceTitan outage, December 2025: Phones Pro Issues
ServiceTitan reported and resolved an incident: Phones Pro Issues. It lasted 35 minutes.
OKResolved
From ServiceTitan's official status page, in their words.
What happened
- Started
- Resolved
- Duration
- 35 minutes
- Impact
- minor
- Affected
- Telephony Platform: Inbound Calling, Telephony Platform: Outbound Calling
- Investigating
- Identifiednot posted
- Monitoring
- Resolved
Why it happened
ServiceTitan has not given a cause in its updates. We never guess one.
How it was resolved
This incident has been resolved. To disable the Call Continuity feature, please see: https://help.servicetitan.com/how-to/how-to-phones-pro-dialpad-outage-procedure#disable-the-continuity-number Thank you!
Timeline
Oldest first, from the first notice to the resolution. From ServiceTitan's official status page, in their words.
- investigating
We are currently experiencing issues with Phones Pro, so ServiceTitan Phones Pro users may be unable to receive inbound calls or make outbound calls. Our 3rd party provider is currently investigating the cause. For users affected by the issue, please enable the Call Continuity feature: https://help.servicetitan.com/how-to/how-to-phones-pro-dialpad-outage-procedure#turn-on-call-continuity until services are fully restored. We will update the status page here as soon as more information becomes available. Thank you for your patience!
- monitoring
Our provider has implemented a fix and we are monitoring the results. To disable the Call Continuity feature, please see: https://help.servicetitan.com/how-to/how-to-phones-pro-dialpad-outage-procedure#disable-the-continuity-number We will update the status page here as soon as more information becomes available. Thank you for your patience!
- resolved
This incident has been resolved. To disable the Call Continuity feature, please see: https://help.servicetitan.com/how-to/how-to-phones-pro-dialpad-outage-procedure#disable-the-continuity-number Thank you!
What this means for a business (and what to check now)
- Retry anything that failed during the 35 minutes.
- Enter any payments, bookings or jobs you took another way.
- If a deadline fell inside the window, keep this page as your record of the outage.
The full guide: what to do when a service you rely on is down
Other ServiceTitan incidents
- [Reporting] Service Availability Issue, resolved after 38 minutes
- [CCPro] 3rd Party Service Availability Issue, resolved after 1.7 hours
- Enterprise Hub/Login Issues, resolved after 1.2 hours
- Contact Center Pro Issue: Cannot Access the Application, resolved after 2 hours
- [Fleet Pro] Service Availability Issue, resolved after 1.6 hours
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