ServiceTitan outage, December 2025: Third-Party Disruption Causing Outbound Call Failures
ServiceTitan reported and resolved an incident: Third-Party Disruption Causing Outbound Call Failures. It lasted 1 minute.
OKResolved
From ServiceTitan's official status page, in their words.
What happened
- Started
- Resolved
- Duration
- 1 minute
- Impact
- major
- Investigating
- Identifiednot posted
- Monitoringnot posted
- Resolved
Why it happened
ServiceTitan has not given a cause in its updates. We never guess one.
How it was resolved
Retroactive Incident We are reporting a historical service degradation that occurred earlier this morning for PhonesPro customers. Starting at 8:02 AM PST and recovering at approximately 8:20 AM PST, a critical third-party system experienced a service disruption. During this window, PhonesPro users may have experienced intermittent or total failure when attempting to make Outbound (OB) calls. Metrics have since stabilized and the dependency appears to be fully recovered. Current Status & Next Steps The issue was entirely isolated to the third-party provider's side. We have confirmed our services are currently stable. We are actively coordinating with the third-party team to conduct a full post-incident review (PIR) to understand the root cause of the disruption to prevent recurrence.
Timeline
Oldest first, from the first notice to the resolution. From ServiceTitan's official status page, in their words.
- resolved
Retroactive Incident We are reporting a historical service degradation that occurred earlier this morning for PhonesPro customers. Starting at 8:02 AM PST and recovering at approximately 8:20 AM PST, a critical third-party system experienced a service disruption. During this window, PhonesPro users may have experienced intermittent or total failure when attempting to make Outbound (OB) calls. Metrics have since stabilized and the dependency appears to be fully recovered. Current Status & Next Steps The issue was entirely isolated to the third-party provider's side. We have confirmed our services are currently stable. We are actively coordinating with the third-party team to conduct a full post-incident review (PIR) to understand the root cause of the disruption to prevent recurrence.
What this means for a business (and what to check now)
- Retry anything that failed during the 1 minute.
- Enter any payments, bookings or jobs you took another way.
- If a deadline fell inside the window, keep this page as your record of the outage.
The full guide: what to do when a service you rely on is down
Other ServiceTitan incidents
- [Reporting] Service Availability Issue, resolved after 38 minutes
- [CCPro] 3rd Party Service Availability Issue, resolved after 1.7 hours
- Enterprise Hub/Login Issues, resolved after 1.2 hours
- Contact Center Pro Issue: Cannot Access the Application, resolved after 2 hours
- [Fleet Pro] Service Availability Issue, resolved after 1.6 hours
Hear about the next ServiceTitan incident as it starts
Free email alerts when the official status changes, with what to do while it is down.