Sage outage, October 2026: E-invoicing France - invoicing France

Sage reported and resolved an incident: E-invoicing France - invoicing France. It lasted 29.5 hours.

Resolved

From Sage's official status page, in their words.

What happened

Started
Resolved
Duration
29.5 hours
Impact
minor
Affected
AutoEntry, E-invoicing France, Generation Experts Connector Cloud (FR), Sage Active, Sage Connect, Sage for Accountants, Sage FRP 1000 (FR), Sage Intacct, Sage Online (FR), Sage Operations (SO), Sage X3 SaaS, Sage X3 Hosted (FR)
  1. Investigating
  2. Identified
  3. Monitoring
  4. Resolved

Why it happened

Sage has not given a cause in its updates. We never guess one.

How it was resolved

Le problème est résolu et les services continuent de fonctionner comme prévu. ---------------------------------- This issue is resolved. All services continue to perform as expected.

Sage's closing update

This incident on the Sage status page

Timeline

Oldest first, from the first notice to the resolution. From Sage's official status page, in their words.

  1. investigating

    We are investigating a potential issue with the service. An update will be provided within 30 minutes.

  2. investigating

    Nous enquêtons sur un incident affectant l'envoi de documents de facturation électronique pour un sous-ensemble de clients. Certaines factures sortantes peuvent subir des retards ou ne pas être transmises avec succès. Toutes les autres fonctionnalités du produit fonctionnent comme prévu. Produits concernés : AutoEntry Sage 50 (FR) Sage 100 (FR) Generation Experts Connector Cloud (FR) Sage Active Sage Batigest Sage Connect Sage for Accountants Sage FRP 1000 (FR) Sage Intacct Sage Online (FR) Sage Operations (SO) Sage X3 Cloud Sage X3 Hosted (FR) ---------------------------------------- We are investigating an issue affecting the sending of e-invoicing documents for a subset of customers. Some outbound invoices may experience delays or may not complete successfully. All other product functionalities are performing as expected. The products affected are: AutoEntry Sage 50 (FR) Sage 100 (FR) Generation Experts Connector Cloud (FR) Sage Active Sage Batigest Sage Connect Sage for Accountants Sage FRP 1000 (FR) Sage Intacct Sage Online (FR) Sage Operations (SO) Sage X3 Cloud Sage X3 Hosted (FR)

  3. identified

    Nous avons identifié la cause du problème et travaillons actuellement à sa résolution. Nous vous remercions de votre patience pendant que nous mettons tout en œuvre pour rétablir la situation. ------------------------------------------ We have identified the cause of the issue and we are working on a fix. We appreciate your patience as we work to resolve this issue.

  4. monitoring

    Le service fonctionne comme prévu. Notre priorité est d'éviter que la situation ne se reproduise et nous surveillons de près le service. ------------------------------------------ The service is performing as expected. Avoiding a reoccurrence is our priority as we closely monitor the service.

  5. resolved

    Le problème est résolu et les services continuent de fonctionner comme prévu. ---------------------------------- This issue is resolved. All services continue to perform as expected.

What this means for a business (and what to check now)

  • Retry anything that failed during the 29.5 hours.
  • Enter any payments, bookings or jobs you took another way.
  • If a deadline fell inside the window, keep this page as your record of the outage.

The full guide: what to do when a service you rely on is down

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