Sage outage, September 2026: HMRC Issues

Sage reported and resolved an incident: HMRC Issues. It lasted 5 days.

Resolved

From Sage's official status page, in their words.

What happened

Started
Resolved
Duration
5 days
Impact
major
Affected
Brightpearl, Making Tax Digital (MTD), Sage 50, Sage 50 Payroll Cloud, Sage 200 Professional SPC (UKI), Sage 200 Standard (UKI), Sage Business Cloud Accounting (UKI), Sage Business Cloud Payroll, Sage Intacct, Sage Partner Edition, Sage Personal Tax, Sage Sole Trader
  1. Investigating
  2. Identified
  3. Monitoring
  4. Resolved

Why it happened

Sage has not given a cause in its updates. We never guess one.

How it was resolved

This issue is resolved. All services continue to perform as expected.

Sage's closing update

This incident on the Sage status page

Timeline

Oldest first, from the first notice to the resolution. From Sage's official status page, in their words.

  1. identified

    We identified an intermittent issue in the UK preventing customers from using HMRC MTD (Making Tax Digital) functionality in the products listed below: -Sage Partner Edition (VAT Centre) -Sage Personal Tax (Personal Tax Viewer) -Sage Business Cloud Accounting UK (MTD VAT Submissions) -Sage Sole Trader -Making Tax Digital (MTD) -Sage 200 Standard (UKI) -Sage 200 Professional SPC (UKI) -Sage 50 UK -Brightpearl -Sage Intacct -Sage Business Cloud Payroll -Sage 50 Payroll Cloud Customers will be presented with an internal HTTP 500/504/499 error when attempting to submit. We are engaged with third-party, HMRC, waiting for updates.

  2. identified

    HMRC continues to investigate the issue. We will provide further updates as soon as they become available.

  3. monitoring

    Third-party, HMRC, has confirmed that the issue has been resolved, and HMRC MTD (Making Tax Digital) functionality is performing as expected for all products. We will continue to monitor closely.

  4. resolved

    This issue is resolved. All services continue to perform as expected.

What this means for a business (and what to check now)

  • Retry anything that failed during the 5 days.
  • Enter any payments, bookings or jobs you took another way.
  • If a deadline fell inside the window, keep this page as your record of the outage.

The full guide: what to do when a service you rely on is down

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