Sage outage, October 2026: FR-e-Reporting - Degraded Performance

Sage reported and resolved an incident: FR-e-Reporting - Degraded Performance. It lasted 1.9 hours.

Resolved

From Sage's official status page, in their words.

What happened

Started
Resolved
Duration
1.9 hours
Impact
minor
Affected
AutoEntry, FR-e-Reporting, Generation Experts Connector Cloud (FR), Sage 50, Sage Active, Sage Connect, Sage for Accountants, Sage FRP 1000 (FR), Sage Intacct, Sage Online (FR), Sage Operations (SO), Sage X3 SaaS
  1. Investigating
  2. Identifiednot posted
  3. Monitoringnot posted
  4. Resolved

Why it happened

Sage has not given a cause in its updates. We never guess one.

How it was resolved

Le service fonctionne comme prévu pour les clients entièrement configurés et finalisés dans le processus d’intégration. Notre enquête a confirmé que le comportement observé pour les clients n’ayant pas encore terminé leur intégration est attendu et ne résulte pas d’un incident de service. Aucune action supplémentaire n’est requise. --------------------------------------------- The service is operating as expected for fully onboarded customers. Our investigation confirmed that the behavior observed for customers who are not yet fully onboarded is expected and is not related to a service incident. No further action is required.

Sage's closing update

This incident on the Sage status page

Timeline

Oldest first, from the first notice to the resolution. From Sage's official status page, in their words.

  1. investigating

    Nous enquêtons actuellement sur un éventuel incident affectant le service. Une mise à jour sera communiquée dans les 30 prochaines minutes. ---------------------------------------------------------------------------- We are investigating a potential issue with the service. An update will be provided within 30 minutes.

  2. investigating

    Nous enquêtons actuellement sur un incident empêchant les clients en France utilisant les produits ci-dessous de téléverser des fichiers dans Tax Service - FR-e-Reporting. Toutes les autres fonctionnalités des produits concernés fonctionnent normalement. Produits concernés : -AutoEntry -Sage 50 (FR) -Sage 100 (FR) -Generation Experts Connector Cloud (FR) -Sage Active -Sage Batigest -Sage Connect -Sage for Accountants -Sage FRP 1000 (FR) -Sage Intacct -Sage Online (FR) -Sage Operations (SO) -Sage X3 Cloud -Sage X3 Hosted (FR) --------------------------------------------------------------- We are investigating an issue where customers in France, using the below products, are unable to upload files into Tax Service - FR-e-Reporting. All other product functionalities are performing as expected. The products affected are: -AutoEntry -Sage 50 (FR) -Sage 100 (FR) -Generation Experts Connector Cloud (FR) -Sage Active -Sage Batigest -Sage Connect -Sage for Accountants -Sage FRP 1000 (FR) -Sage Intacct -Sage Online (FR) -Sage Operations (SO) -Sage X3 Cloud -Sage X3 Hosted (FR)

  3. resolved

    Le service fonctionne comme prévu pour les clients entièrement configurés et finalisés dans le processus d’intégration. Notre enquête a confirmé que le comportement observé pour les clients n’ayant pas encore terminé leur intégration est attendu et ne résulte pas d’un incident de service. Aucune action supplémentaire n’est requise. --------------------------------------------- The service is operating as expected for fully onboarded customers. Our investigation confirmed that the behavior observed for customers who are not yet fully onboarded is expected and is not related to a service incident. No further action is required.

What this means for a business (and what to check now)

  • Retry anything that failed during the 1.9 hours.
  • Enter any payments, bookings or jobs you took another way.
  • If a deadline fell inside the window, keep this page as your record of the outage.

The full guide: what to do when a service you rely on is down

Other Sage incidents

Hear about the next Sage incident as it starts

Free email alerts when the official status changes, with what to do while it is down.

Watch Sage