Sage outage, September 2026: HMRC - Degraded Performance

Sage reported and resolved an incident: HMRC - Degraded Performance. It lasted 12.2 hours.

Resolved

From Sage's official status page, in their words.

What happened

Started
Resolved
Duration
12.2 hours
Impact
minor
Affected
Brightpearl, Making Tax Digital (MTD), Sage 50, Sage 200 Professional SPC (UKI), Sage 200 Standard (UKI), Sage Business Cloud Accounting (UKI), Sage Intacct, Sage Partner Edition, Sage Personal Tax, Sage Sole Trader
  1. Investigating
  2. Identified
  3. Monitoringnot posted
  4. Resolved

Why it happened

Sage has not given a cause in its updates. We never guess one.

How it was resolved

This issue is resolved. All services continue to perform as expected.

Sage's closing update

This incident on the Sage status page

Timeline

Oldest first, from the first notice to the resolution. From Sage's official status page, in their words.

  1. identified

    We identified an intermittent issue in the UK preventing customers from using HMRC MTD (Making Tax Digital) functionality in the products listed below: -Sage Partner Edition (VAT Centre) -Sage Personal Tax (Personal Tax Viewer) -Sage Business Cloud Accounting UK (MTD VAT Submissions) -Sage Sole Trader -Making Tax Digital (MTD) -Sage 200 Standard (UK) -Sage 200 Professional SPC (UK) -Sage 50 UK -Brightpearl UK -Sage Intacct UK Customers will be presented with an internal HTTP 500/504/499 error when attempting to submit. We are engaged with third-party, HMRC, waiting for updates.

  2. resolved

    This issue is resolved. All services continue to perform as expected.

What this means for a business (and what to check now)

  • Retry anything that failed during the 12.2 hours.
  • Enter any payments, bookings or jobs you took another way.
  • If a deadline fell inside the window, keep this page as your record of the outage.

The full guide: what to do when a service you rely on is down

Other Sage incidents

Hear about the next Sage incident as it starts

Free email alerts when the official status changes, with what to do while it is down.

Watch Sage