Sage outage, September 2026: Banking Service - Partial Outage

Sage reported and resolved an incident: Banking Service - Partial Outage. It lasted 25 days.

Resolved

From Sage's official status page, in their words.

What happened

Started
Resolved
Duration
25 days
Impact
minor
Affected
Banking Service, Banking Service, Sage Business Cloud Accounting (NA), Sage Intacct, Sage 200 Standard (UKI), Sage Business Cloud Accounting (UKI), Sage Intacct, Sage Sole Trader
  1. Investigating
  2. Identified
  3. Monitoringnot posted
  4. Resolved

Why it happened

Sage has not given a cause in its updates. We never guess one.

How it was resolved

Customers in South Africa using Standard Bank are experiencing issues with transactions syncing. Products/Services impacted includes: SBC Accounting (ZA) Sage 50 (ZA) Sage Evolution Sage Intacct The issue is resolved and the service continues to perform as expected. Should customers experience any issues, they are advised to contact Customer Services for further assistance.

Sage's closing update

This incident on the Sage status page

Timeline

Oldest first, from the first notice to the resolution. From Sage's official status page, in their words.

  1. investigating

    We are investigating a potential issue with the service. An update will be provided within 30 minutes.

  2. identified

    We have identified an issue affecting customers in the USA, Canada, Ireland, and the UK. Customers with accounts at The Co-operative Bank who use the products listed below are unable to receive bank feeds. The service continues to perform as expected for customers using other banking providers. We are engaged with our third-party, Gocardless to resolve this issue. The products/services affected are: Sage 200 Standard UKI Sage 50 Accounts UKI Sage Business Cloud Accounting (UKI) Sage Business Cloud Accounting (NA) Sage Sole Trader Sage Intacct UKI/NA Sage 50 CA

  3. identified

    We remain engaged with our third-party provider, GoCardless, which is actively working on a fix.

  4. identified

    Customers in South Africa using Standard Bank are experiencing issues with transactions syncing. Products/Services impacted includes: SBC Accounting (ZA) Sage 50 (ZA) Sage Evolution Sage Intacct We are continuing to investigate the cause of the issue. Thank you for your patience as we work to resolve this issue. Customers in USA, Canada, Ireland, and the UK with accounts at The Co-operative Bank are unable to receive bank feeds: Third-party provider GoCardless continues to work on a fix for the issue. We appreciate your patience as we work to resolve this issue.

  5. identified

    Customers in South Africa using Standard Bank are experiencing issues with transactions syncing. Products/Services impacted includes: SBC Accounting (ZA) Sage 50 (ZA) Sage Evolution Sage Intacct We are continuing to investigate the cause of the issue. Thank you for your patience as we work to resolve this issue. Operational - Customers in USA, Canada, Ireland, and the UK with accounts at The Co-operative Bank were unable to receive bank feeds. The service is now performing as expected. Avoiding a reoccurrence is our priority as we closely monitor the service.

  6. identified

    Customers in South Africa using Standard Bank are experiencing issues with transactions syncing. Products/Services impacted includes: SBC Accounting (ZA) Sage 50 (ZA) Sage Evolution Sage Intacct We are continuing to work on a fix. As a workaround, customers can use the Yodlee Standard Bank connection for new onboarding, while existing customers can re-authenticate using their existing connection. We appreciate your patience as we work to fully resolve this issue. Operational - Customers in USA, Canada, Ireland, and the UK with accounts at The Co-operative Bank were unable to receive bank feeds. The service is now performing as expected. Avoiding a reoccurrence is our priority as we closely monitor the service.

  7. identified

    Customers in South Africa using Standard Bank are experiencing issues with transactions syncing. Products/Services impacted includes: SBC Accounting (ZA) Sage 50 (ZA) Sage Evolution Sage Intacct We are continuing to work on a fix. As a workaround, customers can use the Yodlee Standard Bank connection for new onboarding, while existing customers can re-authenticate using their existing connection. We appreciate your patience as we work to fully resolve this issue.

  8. resolved

    Customers in South Africa using Standard Bank are experiencing issues with transactions syncing. Products/Services impacted includes: SBC Accounting (ZA) Sage 50 (ZA) Sage Evolution Sage Intacct The issue is resolved and the service continues to perform as expected. Should customers experience any issues, they are advised to contact Customer Services for further assistance.

What this means for a business (and what to check now)

  • Retry anything that failed during the 25 days.
  • Enter any payments, bookings or jobs you took another way.
  • If a deadline fell inside the window, keep this page as your record of the outage.

The full guide: what to do when a service you rely on is down

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