Rippling outage, October 2025: Notification delay

Rippling reported and resolved an incident: Notification delay. It lasted 3.3 hours.

Resolved

From Rippling's official status page, in their words.

What happened

Started
Resolved
Duration
3.3 hours
Impact
major
Affected
Rippling App, Notifications
  1. Investigating
  2. Identifiednot posted
  3. Monitoring
  4. Resolved

Why it happened

Rippling has not given a cause in its updates. We never guess one.

How it was resolved

Rippling marked it resolved at 28 Oct 2025, 5:38 am without a written explanation of the fix.

This incident on the Rippling status page

Timeline

Oldest first, from the first notice to the resolution. From Rippling's official status page, in their words.

  1. investigating

    Customers may be experiencing a delay in notifications causing authentication delays. We are observing a 2 - 15 minute delay in notifications. This is under investigation.

  2. investigating

    We are temporarily suspending scheduled notification jobs in order to bring down the database load so that all other notifications -- including time-sensitive authentication notifications -- can recover to be delivered within SLA.

  3. investigating

    We have partial recovery where new notifications are being sent within the SLA of 10 seconds. Scheduled notifications continue to be suspended.

  4. monitoring

    The notification service has been restored, and notifications are now properly getting sent within the SLA. Scheduled notification jobs have been restored, so moving forward they will be sent at the scheduled time. Scheduled notifications that were scheduled to be sent during the suspended period -- between 9:15a PDT to 11:23a PDT -- are being sent now.

  5. resolved

    This incident has been resolved.

What this means for a business (and what to check now)

  • Retry anything that failed during the 3.3 hours.
  • Enter any payments, bookings or jobs you took another way.
  • If a deadline fell inside the window, keep this page as your record of the outage.

The full guide: what to do when a service you rely on is down

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