Rippling outage, October 2025: Email notification outage

Rippling reported and resolved an incident: Email notification outage. It lasted 3.4 hours.

Resolved

From Rippling's official status page, in their words.

What happened

Started
Resolved
Duration
3.4 hours
Impact
minor
Affected
Rippling App, Notifications
  1. Investigating
  2. Identified
  3. Monitoring
  4. Resolved

Why it happened

Rippling has not given a cause in its updates. We never guess one.

How it was resolved

The incident has been resolved; notifications that failed to send during the outage period (5:29 AM - 8:52 AM PDT) were re-sent between 12:40 PM - 1:30 PM PDT.

Rippling's closing update

This incident on the Rippling status page

Timeline

Oldest first, from the first notice to the resolution. From Rippling's official status page, in their words.

  1. identified

    Email notification deliverability was disrupted from 5:29 AM PDT to 8:52 AM PDT, resulting in email notifications not getting sent during that time period. Email notifications are now getting delivered properly, but our engineering team is working to re-send the notifications that failed to send during that window.

  2. identified

    We are continuing to work on a fix for this issue.

  3. monitoring

    We have re-initiated sending the notifications that failed to send during the outage. We are monitoring those notifications getting sent successfully.

  4. resolved

    The incident has been resolved; notifications that failed to send during the outage period (5:29 AM - 8:52 AM PDT) were re-sent between 12:40 PM - 1:30 PM PDT.

What this means for a business (and what to check now)

  • Retry anything that failed during the 3.4 hours.
  • Enter any payments, bookings or jobs you took another way.
  • If a deadline fell inside the window, keep this page as your record of the outage.

The full guide: what to do when a service you rely on is down

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