Rippling outage, September 2025: Issue with Mac devices upgrading to macOS 26 (Tahoe)

Rippling reported and resolved an incident: Issue with Mac devices upgrading to macOS 26 (Tahoe). It lasted 3 days.

Resolved

From Rippling's official status page, in their words.

What happened

Started
Resolved
Duration
3 days
Impact
minor
Affected
Devices app
  1. Investigating
  2. Identified
  3. Monitoring
  4. Resolved

Why it happened

Rippling has not given a cause in its updates. We never guess one.

How it was resolved

Rippling marked it resolved at 20 Sept 2025, 7:22 am without a written explanation of the fix.

This incident on the Rippling status page

Timeline

Oldest first, from the first notice to the resolution. From Rippling's official status page, in their words.

  1. identified

    Our engineering team has identified an issue with Mac devices upgrading to macOS 26 (Tahoe) despite having a policy in place to defer major upgrades. This has occurred for companies with an OS update policy that has both deferral and major upgrade enforcement settings in place. We are in the process of implementing a fix for this issue. For devices that have not already upgraded, the fix will also prevent these devices from upgrading.

  2. monitoring

    A fix has been implemented going forward, and we are monitoring the results. We are also running a migration in batches to ensure affected devices have the correct OS update settings on the device.

  3. resolved

    This incident has been resolved.

What this means for a business (and what to check now)

  • Retry anything that failed during the 3 days.
  • Enter any payments, bookings or jobs you took another way.
  • If a deadline fell inside the window, keep this page as your record of the outage.

The full guide: what to do when a service you rely on is down

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