Kinsta outage, August 2026: MyKinsta Support System Messages Delayed

Kinsta reported and resolved an incident: MyKinsta Support System Messages Delayed. It lasted 3.6 hours.

Resolved

From Kinsta's official status page, in their words.

What happened

Started
Resolved
Duration
3.6 hours
Impact
critical
Affected
Kinsta support system

Why it happened

Kinsta has not given a cause in its updates. We never guess one.

This incident on the Kinsta status page

Timeline

Newest first. From Kinsta's official status page, in their words.

  1. resolved

    This has been resolved.

  2. monitoring

    A fix has been implemented and we are monitoring the results.

  3. identified

    Intercom is currently working on a resolution for this issue, and we will update again once that is in place.

  4. identified

    We are continuing to work on a fix for this issue with our support system provider.

  5. identified

    Intercom has updated their status page for this issue: https://www.finstatus.com/us-hosting

  6. identified

    We've identified the issue as being with our upstream provider, Intercom. We are reaching out to them to resolve this.

  7. investigating

    Our support system is currently experiencing significant message delays. We are working to resolve the issue as quickly as possible.

What this means for a business (and what to check now)

  • Retry anything that failed during the 3.6 hours.
  • Enter any payments, bookings or jobs you took another way.
  • If a deadline fell inside the window, keep this page as your record of the outage.

The full guide: what to do when a service you rely on is down

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