Ecwid outage, May 2026: Ecwid storefronts and control panels are unavailable
Ecwid reported and resolved an incident: Ecwid storefronts and control panels are unavailable. It lasted 4.7 hours.
OKResolved
From Ecwid's official status page, in their words.
What happened
- Started
- Resolved
- Duration
- 4.7 hours
- Impact
- major
- Affected
- Storefront, Admin
Why it happened
Ecwid has not given a cause in its updates. We never guess one.
Timeline
Newest first. From Ecwid's official status page, in their words.
- resolved
We are glad to inform you that the issue has been fixed - Ecwid Instant Sites and Control Panels are now loading and functioning as usual. All the data (products, orders, your store settings, etc) are safe and intact. We are deeply sorry for the experience.
- monitoring
Ecwid storefronts and control panels are back to normal. We are continuing to monitor.
- monitoring
A fix has been applied and we are monitoring the results.
- investigating
At the moment, we have no news about the issue, we are very sorry. The developers are urgently investigating the issue further.
- investigating
We are continuing to investigate this issue and will provide further updates as they become available.
- investigating
We are continuing to investigate the issue.
- investigating
Ecwid control panels and storefronts are not loading or are loading slowly: You may see the 'We are having technical issues' error in your control panel. And your customers can not access your store with "This page isn’t working" error. We are urgently working on a fix. All your data (products, orders, customer details, store settings, etc) is safe and intact. The storefronts and control panels will be up and running once we fix the problem. We are very sorry for this downtime. We’ll be posting updates here every 15 minutes. If you have any questions, you can email our Support team at support@ecwid.com, or start Pre-Sales Chat: click on the chat icon on our site https://www.ecwid.com/ ( Screenshot)
What this means for a business (and what to check now)
- Retry anything that failed during the 4.7 hours.
- Enter any payments, bookings or jobs you took another way.
- If a deadline fell inside the window, keep this page as your record of the outage.
The full guide: what to do when a service you rely on is down
Other Ecwid incidents
- Ecwid storefronts and control panels are unavailable, resolved after 1.4 hours
- [Outage] Some storefronts may be slowed down, resolved after 48 minutes
- New products / product updates are not displaying in Featured Products / categories in some stores, resolved after 12 hours
- Orders and products are missing in some stores, resolved after 5.1 hours
- Placeholders are displayed instead of text in email notifications, Instant Site editor, and some Instant Site buttons, resolved after 1.3 hours
Hear about the next Ecwid incident as it starts
Free email alerts when the official status changes, with what to do while it is down.