Dropbox outage, September 2026: Customer support via telephone may be unavailable for some users
Dropbox reported and resolved an incident: Customer support via telephone may be unavailable for some users. It lasted 6.8 hours.
OKResolved
From Dropbox's official status page, in their words.
What happened
- Started
- Resolved
- Duration
- 6.8 hours
- Impact
- minor
- Affected
- Support Services
Why it happened
Dropbox has not given a cause in its updates. We never guess one.
Timeline
Newest first. From Dropbox's official status page, in their words.
- resolved
This incident has been resolved.
- investigating
We're currently experiencing issues with phone services due to a wider AWS outage. We are investigating and will share another update shortly.
What this means for a business (and what to check now)
- Retry anything that failed during the 6.8 hours.
- Enter any payments, bookings or jobs you took another way.
- If a deadline fell inside the window, keep this page as your record of the outage.
The full guide: what to do when a service you rely on is down
Other Dropbox incidents
- Scheduled maintenance, maintenance scheduled
- Some customers are unable to access certain website routes and features., resolved after 59 minutes
- Some Dropbox Protect features are not working correctly, resolved after 11.8 hours
- Dropbox is not working as expected for some users, resolved after 1.9 hours
- Dropbox is not working as expected for some users, resolved after 25 minutes
Hear about the next Dropbox incident as it starts
Free email alerts when the official status changes, with what to do while it is down.